Best Buy — Local services in Longview

With the exception of 2 encounters, the staff, manager, and geek squad personnel are great. They've NEVER been rude. My 2 disappointing encounters was [1] getting our brand new refrigerators ice maker fixed since it wouldn't make ice. 1st call in to the 800 # was aggravating because they wouldn't help us without a SKU number, even though they saw the item had been bought, hanging up on them after an hour. 2nd and 3rd attempt we got someone to acknowledge the item, but said they had no one that could come out and fix it. They had no certified repairman, asking if we could bring it to the store. (Come on guys, really!!) [2] was just recently relating to my new Samsung More Note 23 ultra $1250 phone. It had software freeze up issues, which qeek squad said couldn't be fixed and needed a new replacement. They contacted us days after the replacement didn't show up, saying they were out. Instead of doing a search, they asked us to call surrounding sites and see if they had one for the exchange. After weeks and several stores with no phones, they said they couldn't fix it. You would think they would make it right by going to the closest comparison, the Note 24. That's was a big fat, NO ! So, I had to go through my Verizon carrier to get a replacement who finally found one in their extended nationwide warehouse search. But told me if one couldn't be found, they would send me a note 24 at no additional cost. Maybe after reading this, upper management may make some future changes and do what Verizon did. But our other protection plan items were exchanged with new items with no hassle, including an ice making machine we bought after they failed to fix our original refrigerators' broken ice maker. So, to recap this review, make sure before signing on the Dotted line on high dollar $$$ ticket items like appliances for example, that you ask them if they have a certified company that can come out and look or fix the item, before installing it at home. In my example, we should have pushed harder to make them honor this mishap, so if this post saves one person from going through what we've experienced, then the negative post did its intended job. PS- Best Buy may not like me anymore after this, but I will continue to shop and buy the...

My experience at this store has been highly unpleasant. First, I bought speakers and had them installed at the Best Buy in Longview, TX. Two days later the speakers completely stopped working in the car and I had no sound in the car at all. My brother took the car back to the store within those two days since it is his car and the installation technician wouldn’t look at his car or anything. He just told him that he couldn’t fix it cause he was busy. He didn’t try to make an appointment for him to come back or anything. The next day I called the store to tell them what happened and to see if they could call and set an appointment in Denton, since my brother lives there and the car is in Denton now. The employee in the Longview store hung up in my face after asking why did I bother calling him. I called back and ended up speaking to the store manager named Tyler who was very rude and unprofessional as well. Tyler said that they couldn’t see him until two weeks later and got upset when I asked if he could call the Denton Best Buy to see if they could see my brother sooner since the speakers were installed improperly at Best Buy. He got upset and said “he could not manipulate their schedule and that he would have to wait until three weeks before they could see him. He did not even try to talk to anyone at that store to tell them what happened and see if they could get my brother in sooner. The manager acted like we were the problem did not take responsibility or try to fix the situation. He also did not care that his employee had hung up in my face. This store is highly unprofessional and I do not recommend to anyone to have anything installed professionally at this unprofessional location. They don’t do their work properly and do not care that you have to deal with the consequences of them not properly installing the parts. I have never been so disgusted with Best Buy before in my life and I have shopped here for over 10 years but that...

Apparently 6 yrs ago I gave them a 4 star rating. If I could give 1/2 star I would officially give 2 1/2 stars. I had purchased an otter box phone cover for my child's new IPhone 15. I wanted to return or exchange the item. Admittedly, I lost the receipt and the young attendant was able to locate the date of purchase and explained we only had 2 wks to bring it in to exchange. To which I was surprised at the limited time frame, but was cool about it... like wow...not much time, but ok, is there anyways this once we could be allowed a grace period to exchange the item? He laughs and says no. I said what if I ask a manger...he said no. I responded, there is a manger here isn't there and he said yea (not yes ma'am...guess I look young ;) )but it's not going to do any good, and I said well I'd still like to try, it doesn't hurt to ask. She was summoned over, and she didn't say boo, hey you...nothing. logged in, allowed for exchange, which I am grateful for! However. She could of said you suck, read the rules...I'm wielding my magical managerial powers now to allow for an exchange and bam! But nooo, nothing. I only knew it was allowed because it showed we were owed the $50, which we happily applied to our new purchase of headphones. This store is NOT the same... the customer service is severely lacking from the employees to the management team. Best buy, if you want to stay competitive and give people a reason to come through the doors...catch up and...