Golden Chick — Restaurant in Longview

Spent over $15.00 6-13-24 and it was close to closing time but they were still taking orders inside and in drive thru! I wasn't sure what time they close on Saturday because I usually come during the day. The chicken wasn't properly cooked it was rushed due to they were closing I believe! I did call 📞 sunday evening 6-14-24 and ask to speak to a manager! I asked him for his name because I like to know who I'm speaking with and he had an bad attitude, very unprofessional over the phone and terrible customer service! I don't understand how he is a manager! He claim his name is Bill and he was very rude and ignorant over the phone talking to his co-workers instead of talking to the customer! I kept saying hello because he act like I wasn't on the phone! I was trying to conduct business over the phone and he don't know how and I asked him was there another manager I could speak with besides him because he was non caring and don't know how to speak professionally over the phone! Bill really piss me off because I was trying to tell him about the chicken wasn't cooked all the way! I know what Golden Chick taste like and it was horrible! The manager refused to listen and had no concern about the food because it wasn't his food! He don't deserve the position he have because he is very unprofessional, unpleasant, ignorant , uncertain, repulsive, disrespectful,disturbing behavior! Yes I thru the chicken out because we were mad about the food and we threw it in the garbage at Jack -n- the box after making a purchase there and we went to Sonic! Had to go elsewhere to spend more money to receive better customer service have receipts to provide it and on 📷 throwing the chicken in their garbage! Owners please respond before I call the health department! Bill said the health department want do anything and I asked him if he would like for me to provide him wrong and hung up in his face because he is a problem! Still haven't received replacement! I want my money or replace my food! Chicken wasn't properly cooked and paid over $15! I shouldn't have to give my private information to get a replacement! I could of call the health department for half cook chicken! I WANT MY MONEY...

Well, it seems that Golden Chick has truly mastered the art of procrastination when it comes to fixing their ice cream machine. I mean, six months? That's half a year! I guess they must have some sort of secret plan to keep their customers longing for that sweet, creamy goodness.

Maybe they're trying to create a sense of exclusivity, making their ice cream a rare and coveted treat that only the most patient and persistent customers can enjoy. Or perhaps they're conducting a social experiment to see just how long people are willing to wait for a simple fix. Who knows, maybe they're secretly training their employees to become ice cream machine repair experts, and this is all part of their grand master plan.

But hey, let's give credit where credit is due. Golden Chick has managed to turn a simple malfunction into a legendary tale of perseverance and endurance. I mean, who needs ice cream on demand when you can have a six-month-long saga of disappointment and frustration?

So, next time you're craving a frozen treat, just remember that Golden Chick is out there, keeping their ice cream machine broken for your own personal growth and entertainment. It's a true testament to their commitment to customer satisfaction... or maybe just a really...

This place does not have their act together. It is the world’s longest drive thru by far. I was told 20 minutes to get my roasted chicken because they needed to cook more. But it has now been an hour and I’m still waiting in my car at the front. Every time I come here there are multiple major issues. I have never been this disappointed with any restaurant! This is the last time! —-updated—- I asked an employee dropping off someone else’s food to check on my order. She did not get back to me after 15 minutes. I went inside and it appears they forgot all about me (twice). They than blame it on corporate policies and tell you it is not their fault. The employee behind the counter said he would make it up to me with free food. Free food was 8 biscuits. And they still did not give me any utensils to eat my mac-n-cheese after I asked 3 times (because this an every visit occurrence at this...