Lollar's Jewelry — Local services in Longview

In March I was looking for a wedding band, I was told how great Lollars was so I went and ordered a ring I was told it would take 7-10 days to come in. Never got a set price at but was given an idea... well I waited over 10 days and hadn't heard from them so I called to see when the ring would be in and was told a few more days... ok so I decided to go ahead and order 2 necklaces for my bridesmaids gifts and I was told it would take 7-10 days again! Well after calling them Multiple times a week about the ring it came in over 3 weeks later then they said it would! I understand stuff happens and just let it go well I was still waiting for the necklaces which they never gave me a price for till today over 2 months later!! Like the ring I called every week about the necklaces even went up there and no one could tell me anything didn't even know where they were! I went to see the necklaces today for the 1st time and found the engraving I asked for was spelt wrong! I got excuse after excuse well I ended up waiting around town for them to fix their mistake I was told it would be done in 30-45 min so I called after waiting 50 minutes and I was out on hold... while on hold I drive to their store and went in and showed them I was on hold with them for over 20 minutes!! I only gave one star cause I had to in order to write a review and I finally got the necklaces! but they are very unorganized, unprofessional, don't know how to communicate, don't do things in a timely manner, and rude and I let them know I will never be back and wouldn't recommend them to anyone! I try and support local businesses but they...

Poor customer service. They were supposed to call me with a price quote within the first couple of days of receiving my ring. Not only did they fail to do this, they also failed to call me at all during the entire time they had my ring. When I would stop by to check on my ring I kept being told that the jeweler hadn't had time to look at it. The staff were unfriendly and most of the time you could see them all sitting in the back talking. Which doesn't seem like a big deal, except when they have your ring for SIX WEEKS before ever "Looking" at it. When I finally got to pick up my ring I was charged a whopping $400 to replace a diamond and not only does the diamond not match, but on one side of the ring there is a very ugly poorly built up area to "hold the diamonds in" and the metal work on the other side of the diamonds is original so it does not match. I did not feel that these people were professional in the way that they run their business. The only reason I did not rate with one star is because I actually got...

I do not often need a jeweler except the 1.5 years that I need a watch battery replaced. This is on a high-end custom watch rated at 200 meters. Since moving to the Longview area a number of years ago, I did not have a local jeweler. That is until now.

Lollar's came at a co-worker's recommendation. Jamie greeted me at the door, was very friendly, and very professional. She got my watch battery changed, and the price was reasonable.

I felt welcomed into this place, like I just met with family. Will be going back to Lollar's again for all my...