Bluemercury — Local services in Los Altos

It makes for an uncomfortable shopping experience when staff are visibly bored and objectively disinterested in helping customers.

Below are conversations with different sales people that took place when I was attempting to shop at the store last week (there were 4 sale people present and it was not busy):

Senario 1:

After failing to get any attention at the makeup counter, I put 3 shades of eyeshadow on my hand and walked over to a sales person chatting with two other staffers.

Me: What do you think of these shades (for me)?

Sales person: Pretty?

The sales person barely turned to deliver this comment in an annoyed tone before resuming her conversation with fellow staffers.

Senario 2:

Me: I am looking for a light weight cream for my face.

Sales Person: I like Augustine Badger.

Me: That is a $200 cream. I would prefer something less expensive.

Sales person: Okay.

The sales person shrugged, stayed on her stool and continued applying makeup to herself.

Senario 3:

Me: I am $12 shy of spending $250 which gets me 20% off. What products have you liked this season? Anything you consider a must have?

Sales person: I know what I would like for me….I have no idea what you would like …….......there are gift bundles up front.

The sales person's tone was dismissive.

At this point I left the store and will not...

I have never seen an employee so excited to assist a customer and talk about skin care products. The team is incredibly knowledgeable and really helps find the best product for you. They are also incredibly welcoming and friendly. I left with some great products, but also feeling like I made new friends. It’s rare to have an experience like this but I witnessed the team interacting with others in exactly the same manner. They also loved my dog (and the feeling was mutual), so that...

I hate to give bad reviews but I feel like I should in this case as the staff was rude. I stopped in looking for a face serum. When I asked questions about the difference between two products, she read me the name of the product and said "you don't know what that means?" I won't be going back there. The two employees were just standing around chatting. The point of going into the store is to learn more about...