Footwear etc. Los Altos — Local services in Los Altos

On Sunday, 10/15/2022, around 1pm, I told the clerk that I wanted to buy a size 10 Unisex Woolloomooloo Belmont Jet Black Wool. But the clerk brought me another shoe from the warehouse and showed it to me. Then I felt a little offended. And the clerk asked for an address to order online, so I said I wanted to pick it up at the Los Altos store. Then the clerk gave me a piece of paper and asked me to write my phone number, so I left my name and phone number. To me, the clerk didn't even ask for a credit card payment for the shoes I was going to buy, and got the job done without any explanation. The clerk was dealing with customers in the very strange manner. It's the clerk I don't want...

I went into the Los Altos store yesterday with my $20 reward certificate in hand. Kevin immediately welcomed me upon my arrival and was right near anytime I had a question. I noticed that the inventory of handbags had been expanded and that some clothing options are also now available. During checkout, Kevin noticed that I had an additional $15 unused certificate in my account which he then added to my $20 one. The staff is definitely great and it’s so nice to see Kevin there year after year. We are so fortunate to have such a high quality shoe store to purchase our shoes from! I even found two pairs of shoes this past summer for my...

Kevin W. is the man! I walked in with a weird shoe problem and after a few diagnostic questions Kevin had me at the wall looking at replacement shoes. Adjustment Qs this and that to fine tune what my want is -- then he walks back with shoes and does the fit and rings them up. I was out the door in 25 minutes total.

Lesson: Walk in shoes and listen for weird noise before you buy them: every, single, time.

Lesson 2: The replacement shoes weren't fitted correctly, they are 'wide' which I had no idea what that meant but it means they have a huge toe area -- Im not returning them again but lesson is this store isn't exactly...