Cooks' Junction — Local services in Los Altos

I thought I was supporting a small business - now I am worried I lost money to an online scam.

I ordered my wife a Christmas present on Black Friday. This was the one big thing I was going to get her. Before I made my purchase, I spoke with someone on the website who told me the item was in their stock and would ship immediately. I STILL haven’t received it. It has been almost three months since I place my order online.

They have ignored almost all of my emails. They have responded once or twice saying things like the suppliers office was closed for a week, or we’ll send it right out, or maybe we can find the item in some inventory they have. Every time I call the store, the “online” person “isn’t there” so they won’t help me.

But mostly they just ignore my emails until I threaten to ask my credit card company to help. Then they reply and tell me they’ll get right on it. But they still haven’t shipped my order.

Maybe they fulfill some orders, but my experience has felt like the classic online website scam.

I would 100% never purchase anything here again. This experience has been horrendous.

Edit: I think this review finally got their attention. After ~3 months, I finally received my order.

Edit 2: I am not happy that the owner of the business decided to publish information about where I live. Perhaps their intention was to just share that they did ship a part of my order earlier, but to me, that feels like retaliation...

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