Hapa Kristin Melrose Flagship — Local services in Los Angeles

The colored contacts are great and the experience here is fun, but Hapa Kristin has room for improvement regarding their logistics and customer service.

My friend and I booked an appointment online for a Saturday since we wanted to take advantage of their October package deal that included a color analysis. The appointment was named an "eye exam" on the confirmation email. I guess you can walk in and just buy contacts and get the benefits of any promotions, which seem to change often! Check their website/Instagram to see what's going on.

You need to have an account with a "Hapa Kristin" prescription to buy any lens. My friend and I brought our own prescription so we didn't need to do a full eye exam. My friend did have to do some more tests than me for some reason (when we were both getting plano aka 0.0 prescription lens, since we see fine without glasses). We weren't sure what the process was for getting lens, the color consultation, checking out etc. and were just waiting around.

My friend finished her eye "exam" first and was told to choose from 4 colors to try on, the gray one she wanted was unavailable though. I had to wait awhile to get my pair of lens to try on even though by the time the tech came back with my friend's pair, I was ready to be helped and right next to her. She just didn't ask me which lens I needed even though that was the next step. Instead, she left to go watch another shopper.

Anyways, I eventually got my hazel lens and my friend suggested we switch one lens from our pair to try out the different colors. The tech said we couldn't do that without explaining. We both thought this step was to try on colors to see what kind of lens we wanted because no one told us it was actually lens to test our vision! It didn't occur to us since we just wanted fun colored contact lens. IMPORTANT: Nobody told us that these try-on lens would count as one of our pair of lens from the package deal. It caught me off guard when I found out after my color consultation.

After our vision with the try-on lens were confirmed as good to go, we paid for $50 for the base package and moved onto the color consultation.

The color consultation itself was fun and informative. We got recommendations on which lens best suited us as well. I liked the process for shopping for the lens. You pick the colors you want by bringing color cards to the check out station. Unfortunately, THREE of the colors I wanted were out of stock. That was a major let down and I had to settle for the lens I ended up with.

When I got home, I was further disappointed to find out that the $100 value k-beauty gift bag included in my package was only at most $46. I also didn't get any contact solution that should have been included in my package. It seems like the changing promotions have been confusing the workers and there isn't a streamlined process to make sure customers get what they are expecting.

I do have to say that the photobooth was fun and the ice cream bar was delicious! Hope this review helps first timers who don't know what to...

Nicole and Amy were such a pleasure to work with. When we arrived with no appointment there were only 2 others being helped by them. We walked around and browsed the shop. They began helping us as soon as they finished. They explained the process and sat us down to fill out the necessary paperwork. Upon sitting a ton of other people came in and they got SUPER busy. As we waited they kept reassuring us they would assist us. The eye exam was very quick but still felt Amy was attentive and personal to my needs. Nicole was very helpful in assisting with choosing the contact color and advice on putting them on. Overall our experience was great and they definitely went above and beyond to make sure we had a good first experience. We are not from the area but we would definitely come back in the future because of this amazing experience. You have a great team here at Hapa Kristin...

It’s such a easy fun experience. I just was sooo excited to go. I came from NY and they are soo kind soo patient make sure you have your RX either old or new. And bring your eyeglasses. They know exactly what you looking for once you start talking and they definitely will match you. I walked out with monthly pair happy and feeling fabulous. The contacts feel soooooo comfortable coming from a dry girl. The color definitely work for any eye shades but the ones for dark eye ooouuuu

Lucid Kristin Gray is...