I had the absolute pleasure of being assisted by Sarah at Läderach, and I cannot praise her enough for the outstanding service she provided. From the moment I entered the store, she greeted me with a warm smile and an incredibly positive attitude. It was clear from the beginning that she is passionate about what she does, and her enthusiasm for Läderach’s products was contagious. She immediately made me feel welcome and took the time to ask thoughtful questions about what I was looking for, ensuring that my experience was tailored to my preferences.
What truly stood out about Sarah was her deep knowledge of the products and her ability to explain them in a way that was both informative and engaging. She walked me through the various options, highlighting the unique qualities of each chocolate, and even shared helpful suggestions for pairings. I appreciated that she didn’t rush the process and genuinely seemed to care about helping me find the perfect selection. Her ability to balance professionalism with friendliness is rare and made the entire shopping experience a joy.
Sarah also went above and beyond to ensure that I left completely satisfied. She offered me samples of some of the chocolates I was curious about, which was such a thoughtful touch. She also took extra care when packaging my purchase, making sure it was presented beautifully. It’s clear that she takes great pride in her work and truly values each customer’s experience. Small details like these made all the difference and showed that she is someone who genuinely goes the extra mile.
It’s not often that you come across someone as dedicated, attentive, and knowledgeable as Sarah. Her excellent customer service not only enhanced my visit to Läderach but also left a lasting impression on me. She is truly an asset to the team, and her efforts deserve to be recognized. I will absolutely be returning to this store, and it’s largely because of the exceptional experience she provided. Thank you, Sarah, for making my visit...
Read moreI was there closing time on January 2nd and I usually don't leave reviews, but the young man there gave exceptional customer service. I was there just browsing for a gift to give to a family friend and first thing I did entering the store, this man offered me to try one of the chocolates. It was the strawberry and mmm it was super delicious. So then I get to my browsing and saw nothing I wanted in my price range so I was going to leave bur then the man said if I wanted to try more chocolates and at first I refused because I wasn't going to buy anything but he insisted and said it's fine it's about the experience. So I said sure. He gave me another piece of the strawberry and had me try this delicious piece of dark chocolate with corn flakes, which I was surprised how good it tasted because I usually don't like dark chocolate. He was very sweet and a great conversationalist. I'll definitely be coming back again because of the experience he gave...
Read moreI’ve been to italy and went to the Lindt store where I tried a few. I thought no store could ever compete and had a Lindt obsession for a while. One day I stopped by for a free sample and FELL IN LOVE. It tasted like heaven on earth words could not describe the love I have for this chocolate. It is the best chocolate brand I have ever had from any country. I bought the variety pack it’s delicious. I RECCOMEND you try the pumpkin spice and the one with almond brittle on top of a milk chocolate forgot the name lol. Those are my top two favorite flavors and I have introduced this brand to every single person I know and they all fell in love. Do yourself a favor and stop by! Worth the...
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