Le Labo — Local services in Los Angeles

I have been using these fragrances for many years and they get compliments all the time from men and women.

However, recently I went in to have my fragrance created with my custom bottle that was a gift and I came upon this storefront. Then I met the staff.

All three of them were super helpful and kind. The General Manager is Joshua Nece. I mentioned to him that I purchased the "test kit" and there were problems with some of them working properly. I was looking for a fast fix to get the spray bottle to work. Joshua immediately apologized and shared they "had a bad batch of sample bottles that just do not work right". Rather than that being the end, he said, "Please being them in and I will make sure we replace them! That was our fault. Here is my personal cell if you need to send them in and I will make sure we send them back to you".

YES, that did happen and then when I reached out he was 110% ready to be of help.

I am now going to drop them to another location that he contacted to get me qualified to return and all should be right soon.

It was such a gift to be treated with such kindness and professionalism and the personal touch of trusting me with his cell number. I was a fan of this brand and fragrance before but now I am forever in memory of their care of the customer.

Too often in today's environments people just do not make ANY effort at all. Joshua and his team were above and beyond any expectations and deserve to be recognized as such.

Sorry for the long winded post/review but I am hopeful someone at Le Labo NY sees this and acknowledges this team for helping...

Le Labo Flagship Store – A Consistently Exceptional Experience

I’ve been to the Le Labo flagship store on Third St in Los Angeles at least five times now, and every visit has been a pleasure. The employees are always kind, knowledgeable, and respectful, making the shopping experience feel both personal and enjoyable.

During my most recent visit a few days ago, I had the pleasure of being helped by Vicente, who truly went above and beyond. His deep knowledge of Le Labo’s fragrances, combined with his genuine passion for the brand, made this visit stand out. He took the time to introduce me to scents I hadn’t explored before and carefully guided me toward ones that aligned with my preferences. It was clear that he wasn’t just there to sell a product—he genuinely wanted to help me find something I would love.

Because of experiences like this, I will absolutely continue to return to this location. If you’re looking for a welcoming and immersive fragrance-shopping experience, this Le Labo store is the...

I discovered this place initially after searching the web. I immediately fell in love with the brand and I decided to drive down to this location because I thought buying online, especially scents which I don’t know whether I’ll like or not, would be taking a shot in the dark. Mind you I live in the Santa Clarita, so its quite the drive. Walking into the store I was greeted very rudely by a man and a woman they definitely did not give me a welcoming look. With that, I still gave them the benefit of the doubt. I explained to them that I discovered their company and the whole time I was under the impression that I wasn’t “posh” enough to enter their store. Although I do enjoy the perfume I bought, the experience I had really watered down my love for this company. You see a company isn’t renowned or loved because of its products and only its products but the experience as a whole. Here I am someone new to your brand leaving your store never to walk...