The Honest Company — Local services in Los Angeles

I started using the Honest company with my first daughter four years ago and loved the products (even though I had a number of issues with their billing and costumer service). Started using Honest diapers again with my second child about a year ago and have been steadily losing faith within the company over time. The diapers don't seem to hold up the way they did with my first child. My order just before the last did not include wipes (because they supposedly ran out. How does a diaper company run out of wipes?!), and the $15 credit that they gave us to compensate did not even cover the cost of us buying another four packs of wipes at the store (which was another huge hassle). They had also sent me size 4 diapers when my daughter was still in 3's (ended up keeping them because my daughter was close to being in 4's and I honestly did not want the hassle of sending them the diapers back and waiting another week for my new ones. I just received my most recent order today which included wipes, but they were nothing like the quality of wipes they use to be. For one, its new packaging (which I absolutely hate because it is more difficult to get the wipes out of the packaging) and looks like its almost half the amount of wipes that use to be included into the bundles. The wipes were also extremely thin and overly wet (one reason why I liked the Honest wipes over all the other brands was because they did not leave so much extra residue behind on my baby's butt. That is no longer the case for they now leave just as much, if not more than the leading brands). This is the last order I will ever make with the Honest company. I use to recommended them to everyone I know, now I will worn every person I know of what a cheap and untrustworthy company it has become. There are plenty of other natural diaper companies out there today who I'm sure would be happy to have...

I made an oder on January 21, 2020. The following Monday January 25 I looked up the order status with the tracking number from FEDEX and it said package was delivered. I gave FEDEX another day in good faith that my package would show up and the delay was chalked up pandemic issues' and the work force. The next day January 26, still no package. I contact The Honest Company and spoke with Nick who told me, he would contact FEDEX and start a package investigation. He confirmed my email and said I would get an email in 2 business days. I did not get an email so, I contacted The Honest Company customer service for the second time on January 28. In this phone call I was told that the investigation process takes 3-5 days. They assured me after the investigation I would receive an email resolving my issue. It is now February 5, and no call or email from The Honest Company. I had to call them again for the third time. After the representative looked into the matter and asked if I had received the package, asked me if I would like a credit or refund. I asked for a refund and she said I would get an email in 1-3 business days and then it is up to the Credit card company how long before I am refunded. This was very poor customer service. I should not have to call back three time to resolve my issue. Nick should have offered to resend out the order. I did not receive any email from The Honest Company regarding the FEDEX investigation as I was told I would. Very poor customer service! If I could give your company a negative star rating it...

DIShonest company! Terrible customer service! Long story short, I received a gift card as a baby shower present and placed my first order using only half of the balance of my gift card yet it forced me to input my credit card information in order to process the order. I specifically remember not selecting to subscribe since I hate subscriptions. Yet l wake up one day to an email from them that my order is processing. I emailed and called them and was told they can’t do anything about it. I mean, they didn’t even get my shipping address correct and it’s missing my unit number and they charged my credit card! I have a gift card still I could have used if I wanted to buy the product (which I don’t need nor want). Oh and to add to the injury, they charged shipping! Ugh, I don’t know how this company stays in business. Their products are mediocre. Their diapers are rough and their detergent doesn’t do the job and please never order hand sanitizer, it stinks soooo bad. I would never recommend this...