West 27th Place — Local services in Los Angeles

This was a great place to live, until Landmark Properties took over. This is a selfish, poorly managed, money grabbing company. I am significantly less happy living here under them:

1. under Greystar, if there was a piece of furniture you didn’t want in your fully furnished apartment, you could pay to have them take it away. I asked them to remove a table and two stools I no longer needed, and that I would be happy to pay for their removal. Landmark Properties’ answer is that now it is not possible to remove furniture because they can’t afford to have enough maintenance staff to do so. So any furniture you don’t want, too bad! You have to keep it.

2. The parking garage door to the second level has been broken for MONTHS. Cars now have to use the same gate to get in and out, which is DANGEROUS. You can have a head-on collision this way. They continue to do nothing about this. Every now and then, there is a caution cone lazily thrown in front of the broken gate and that’s it. THIS IS ENDANGERING THE RESIDENCES.

3. I have asked maintenance not one, not two, but THREE times to fix my bathroom sink. Only in my bathroom sink, rancid smelly water comes out. In the second maintenance request, I informed them that whenever someone comes to fix my sink, it works for a little while, and then the rancid water comes back. I asked them to please find a long lasting solution. Still, rancid, smelly water will often come out of my bathroom sink. This water gives me a stomach ache when I ingest it brushing my teeth. I cannot believe three separate maintenance request requests have happened and this issue is still prevalent.

4. This one put me over the edge. Last night, I was unfortunately locked out of my apartment. When I went to the front desk to ask about getting let back in, I was informed it is a whopping 100$!!!! to be let back into my own, rancid water apartment. This is an explotive, disgusting policy. I have to pay 100$ and if I don’t I am not allowed back in my home?? And this! This disgusting policy is coming from the same company “who doesn’t have enough money” to properly compensate their maintenance workers, or enough money to fix a garage door FOR MONTHS ON END, putting residence at risk for a CAR ACCIDENT, or enough on money to properly ensure I have SAFE DRINKING WATER coming from my sink so I’m not SICK TO MY STOMACH. But this company is charging residence 100$ to be let back into there home??? I feel like an idiot living here under this company.

ALSO: I moved in here under Greystar, which allowed pets. Now, all the sudden this company has informed us that they don’t allow pets. What are residence who have pets and signed under Greystar management supposed to do? This is insane.

This is a companywide, corporate issue. The people on the ground working in this apartment could not be lovelier. They look sad and guilty having to enforce such disgusting policies. And I would be too if I had to work for them. Right now, Shane the security guard is quite literally the best part of this building. If I knew about the Landmark Properties takeover and that THIS is what it would be like, I would not live here anymore.

I chose a high-end apartment like W. 27th St. for a reason. I am getting my masters. I have worked my entire life to be skilled enough at what I do so I could be accepted into a USC program that takes only 8 people in the world. I did it. In my masters program, I work 14 to 18 hour days, six days a week in. There is no time in my schedule for me to be fighting with a poorly run apartment building. I thought by choosing a high-end apartment building like W. 27th St., I save time, energy, have a better quality of living, and avoid the stressors and constant problems of a cheaper living situation. I clearly thought wrong. This place no longer operates like the high end living it claims to provide. So what am I paying for here? They don’t even care about my basic health and safety, yet they’ll look me in my face and charge me 100$ so I can be let back into my own...

I would give this place 0 stars if it was possible. I wish I had an in depth review such as this one before I decided to sublease here over the summer because i definitely would have stayed else where.

The management at this apartment complex is unresponsive and unhelpful. They rarely respond to your emails so I recommend calling if you expect to get anything done.

They didn't give me any information about how to get mail, wifi or even take out the trash. Seems like a pretty small issue but most apartments that I have lived at never failed to communicate information so often. When I went down to the office, the workers were usually student workers and were not always helpful or positive. Maintenance requests were not addressed in a timely manner and I would often have to go down to the office to get it addressed. Finally, they did not give information on the proper protocol to move out and instead, sent a bill to my house with about $500 of charges after I left.

A note of caution if you plan to sublease, make sure you 110% trust that the people didn't trash the apartment because you will be held liable. In my situation, even though their deposit covered the damages, we were given almost $500 of charges JUST for cleaning (for example they charged $30 per "trash bag" that had to be taken out of stuff that belonged to the people who previously lived there). While I don't understand how the few items left in the apartment warranted $30 per bag. It is hardly "fair" as it is stated in the contract that you sign before subleasing. Just make sure you thoroughly clean the apartment so that they don't take advantage of you. I feel like they charge students anything they want and think they can get away with it.

I initiated the dispute process right after I received the bill for the charges and did not get a response until a month later (and 3 days before the date that my account would be sent to collections). That is unacceptable and a reflection of the unresponsiveness that I mentioned.

Overall, the few things I enjoyed were the pool and if I was a student at USC, perhaps the location would be a plus. However, it is hardly a place that is as they advertise. I would pay a little more and live at...

If you rent an apartment in this building, be sure to set aside money for legal work.

Here's why: My son and his college roommates lived at West 27th for a year, from August 2019 to July 2020. It was a pretty standard place for college kids: loud, with bags of garbage left in the hallways for days, and building management taking a very laissez faire attitude toward everything.

Until they didn't.

Upon move-out, an office representative alleged that there was $250 worth of repairs and clean-up needed. This included charges for BURNED OUT LIGHTBULBS, which is absurd. I told the representative that I'd eagerly dispute these outrageous claims in the LA County courts. The rep seemed to understand that I wasn't bluffing when I said I'd spend $2000 to fight $250 in charges because it was a matter of principle.

We never heard another word about the charges--not via email, call, text, letter--until Greystar, West 27th's owner, handed the case to a collection agency in November 2023.

Again, this is roughly 3.5 years after the move-out, and six months before the statute of limitations would have rendered the case moot under California law.

After weeks of conversation and negotiation, we settled the charges for 50 cents on the dollar, although I was still tempted to litigate the matter, just to make a point.

So here's the lesson: Do not rent a unit in this building. You will end up regretting it if you do, maybe even...