Westwood Dental Arts Center — Local services in Los Angeles

The doctor was VERY professional. He knew what to do and to this day, I still love the work he did. One issue is with the receptionist, I called asking about my insurance in which she told me they accept it. I still wanted her to call my insurance to ask about x procedure to ensure I’m paying $0 out of pocket. She then gave me a phone call a couple of days later telling me I’m all good. I called my insurance before calling the Westwood Dental Arts Center to ensure I don’t waste my time going back and forth with the dentistry and I was also told by my insurance I’m all good.

Fast forward to the appointment, I went half an hour early to get the receptionist to call my insurance because I wanted to do one more procedure and wanted to ensure it was accepted by my insurance. I told her to also double-check if the first procedure was accepted too just in case you know? Paranoia. She stayed for ONE hour on call and told me everything was covered. Fast forward a month later, I get a phone call and I owe them $400~. I’m obviously enraged. I call asking why and was told both procedures aren’t covered by my insurance? I call my insurance and was told that everything was covered except for a 7 dollar bill per procedure. Two procedures, 14 dollars. I don’t mind that. I ask the insurance to send me a proof bill. They do. I then call the receptionist explaining the situation and she just screams at me blaming me? You were the one who called the insurance MANY times, why are you mad at the consumer?

The reason I made many phone calls before getting an appointment was because I know dentists in the USA do this. Tell you they do my insurance then send you a hefty bill. I had all my siblings have this happen to them with dentists ONLY!! Always a “miscommunication”. I didn’t want this happen to me yet it still did..

I hope they...

My family has been going to Dr. Ali at Westwood Dental Arts Center for over a decade and I just had to write a review about him and his team.

Dr. Ali himself is a highly skilled and knowledgeable dentist, who holds a faculty position at USC. His expertise and attention to detail are always evident through my visits. He always take the time to explain the procedures, answer my questions, and address any concerns I had. His gentle approach and calming demeanor immediately makes any procedure manageable.

The staff at Dr. Ali's practice are outstanding. They are a team of caring and compassionate individuals who go above and beyond to ensure patient comfort and satisfaction.

One aspect of my experience that always stands out is the appointment management system, spearheaded by Esther. Making appointments has never been easier. Esther is always extremely efficient and accommodating in finding a convenient time slot for my visit. She is always responsive to my schedule constraints and ensured that all necessary paperwork is ready before my appointment. Esther's organizational skills and attention to detail made the entire process seamless and stress-free.

The clinic itself is clean and well-maintained, with state-of-the-art equipment and modern facilities. The high standards of hygiene are evident throughout, which further reinforces my confidence in the practice. Dr. Ali's commitment to staying updated with the latest dental advancements and being active as a professor is truly commendable.

In summary this review has been long overdue. Dr. Ali has been our family dentist for the past decade. If you are looking to find a true gem of a dentist with an exceptional team book your appointment...

Note: This is for my experience back in 2021 (I believe around August 2021).

I chose this place since they were open on Saturdays. Parking was okay since they have a parking garage, but they don't validate. I could not find street parking. I had my appointment with the dentist, and it was a normal appointment; no issues.

I made a follow-up appointment to get a dental cleaning from the hygienist. The hygienist only came once a week Monday-Friday (I believe on Thursdays only), and every other Saturday. I had my appointment cancelled since their hygienist quit... I was told they would contact me to reschedule my appointment when they hired a new hygienist. So they were understaffed since they only had one hygienist, and their customers suffered. And it gets better. They never contacted me again! I guess that means they never hired a hygienist again... Or they are so incompetent that they forget to call back clients they cancel on...

I would...