Cricket Wireless Authorized Retailer — Local services in Louisville

Bad customer service the manager / corporate manager or area manager Trish she is very rude and I'm sorry for anyone who had to deal with her and people need to understand the way you act as a boss is the way your employees act so you need to act accordingly and act with respect compassion cuz you can be the customer on the other side and get that same type of customer service and you wouldn't like it so I hope that they get their act together because she is a manager over multiple Cricket stores in Louisville. And yes I brought two phone cases for my phone I'm not a Cricket customer used to be but my story didn't have it so I went to Cricket and they gave me the wrong cases for my phone should have tried them on before I left I didn't but when I get home look at the dates and tried it on my phone it didn't work it was from 2017 and the newest phone that I have is newer and they gave me the older version of the case and gave me a deal but the deal wasn't worth it because it didn't work on my phone and once I got there I read the receipt it said you cannot return the item which I didn't see until I get there but the point was you know you treat your customers how you want to be treated and as I was telling my situation and my dislike the employees was smiling like it was a laughing matter which it wasn't and which made me very upset and I did get two cases I can say that but other than that I would not go back to the store or to any...

Don't waste your time. Decent rep service but personally will never shop here again because their "courteous" rep team installed a screen protector that failed 4 days after they put it on (we did not ask, the rep just went ahead and did it) and after returning to the store and explaining how they messed up our 20$ screen protector they would not replace or refund us. Poor policies affect customers and the rep should have asked, to which we would have declined. I installed the last screen protector (2+ years ago) on the last phone and it still looks great with no defects. Deplorable. Don't...

Mandy was an absolute breath of fresh air! Not only was she able to fix my issues with the phone, she actually brightened my whole day! I'm so glad cricket was my first stop today as it was a great way to begin the day. After telling me how young I looked (I'm 40😬,) instead of turning me away and having me call 611 she actually got on chat with them herself and resolved the problem for me!😃 And even when we had a couple bumps in the road she didn't give up, she was persistent, and she resolved the issue. Thanks again Mandy! And great job to Cricket for picking her as part of their...