Zales — Local services in Louisville

The only reason Zales is getting a 1 star is because a zero is not an option. From the female's perspective, gentlemen do yourselves a favor and avoid this place like plague. This circus is run by Barry, quite possibly the most ill equipped manager I have had the displeasure of dealing with. My fiance paid for my wedding set up front. It took 8 months, numerous calls and trips to the store, all initiated by my fiancee, to get my set. First, half of my set was simply never submitted. The laziness and complete disregard for the customers who are essentially responsible for their pay checks is unbelievable. After guarantees from several different salespeople and assurance that Barry was aware of the situation, several months went by. No ring. Barry gave him his "personal number and guarantee of a phone call" when the order came in. My ring sat at the store for who knows how long. My fiancee never got a call from Barry or any sales associate. The set that was paid for was sent back to the vendor by Barry. Oh, and don't bother with corporate either. You will get a $130 gift card that covers the protection plan of the ring to come back to the store and shop some more, deal with salespeople and a company who could care less about their customers, just so they can lose that order too. As if we would EVER step foot in that store again. By the way, Barry's excuse for not calling...he deals with a lot of people and he can't be expected to remember everything. So, you are a number and forgotten immediately after swiping your card. Your plans, girlfriend, or general expectations of how people should be treated do not matter. You would be better off going to the nearest pawn shop, Walmart, or Kmart and getting whatever they have in her size. Otherwise, don't even mention the word marriage for at least a year if you buy through them. Side note, you should probably avoid Kay's, Leroy's, and any of those other chains since they are all owned by the...

This is Reginald’s fiancé posting, we would rate this company a zero however that isn’t an option given, we went in and placed two wedding rings on order, for three months they kept telling us that the ring i wanted was ordered , we wanted a princess cut however they had the round cut and had to order the princess cut, to make a long story short we never received the princess cut after giving us the run around we finally found out that supposedly the princess cut was no longer going to be made and so we weren’t getting the ring ! The Manager Susan @ st Matthews mall in Louisville pretty much blew us off, was totally incompetent, the district manger never called us to speak with us about the situation, we were told that we couldn’t have the district manager’s number, i finally called the 1 800 # was told that someone would contact me in 3 to 5 business days i never received a call, to this day no call ! The professionalism is horrible ! Who treats their customers this way !?!?! I read the reviews after this happened to us only to learn that this kind of behavior is the norm for this particular store ! Please if you are ever in the market to purchase wedding rings and the ring is not in the store ..... RUN ! DO NOT DO BUSINESS WITH THESE PEOPLE ! The store manager Susan was more interested in telling us where her boyfriend was from and where he worked than she was in handling our situation concerning the ring ! We Did purchase the round stone ring with a small ( their solution to this catastrophe) discount and that’s only because we were pressed for time...... this happened at the St Matthews Zales not the one...

A horrible experience. Took 8 months to receive my bridal set. I called every 2-3 weeks and was told every time that they would call me back in a couple of days when they had more information but I never received any calls. After 5 months of me continually calling the store, the manager himself told me that the order was simply never followed up on and put back in! This should have never happened considering all the calls I made and is just pure neglect. He told me he would oversee the order and call me... I never received any calls from him either. This store and its manager are extremely lazy and because of this it has thrown off the timing of our wedding plans. When I contacted customer service I was offered a $130 gift card for my troubles on this several thousand dollar order that took 8 months to complete... as if i want to spend more money at this store to go through all of this again! They apparently either don't understand or care how special of a time it's supposed to be when you're asking someone to marry you. Now that my order has finally been fulfilled customer service ignores correspondence related to the order. I'm never doing business with Zales or any Signet owned stores again (Kay,...