All-In-One Computer Services — Local services in Loveland

I figured I should add my experience to the list of reviews, as that is what helped guide me to All-in-One in the first place. I had a 2 year old Windows 10 / i5 laptop that had a broken hinge on one corner, although still functioned. The computer opened and shut, but clicked as it passed through the range of motion. It was annoying more than anything. I started to take the computer apart myself to determine what part(s) it needed, but realized that I didn’t have the patience nor experience, so trusted these folks to assess it and tell me what it would take to fix. I’ll spare all of the details of the back and forth, but it came down to this… I was told it would need $200+ in parts, so made the decision to have them put it back like I brought it in. Turns out that was impossible… Then I was told that it wasn’t going to go back together and that the other hinge and other internal parts had broken in the process of disassembling it (since this model was so difficult to get apart). It was basically a non-working computer with the entire bottom casing nearly in 2 pieces. I wish that they would have warned me that taking it apart could break it further to the point that it was useless. I also wish they would have stopped before proceeding instead of forcing things apart. So, it boiled down to this: I paid $45 for them to assess what it needed for repair, and they returned it to me ruined. No apology, no offer to refund the $45, no offer to fix anything that wasn’t broken when I brought it in.

I’m sure these folks have good intentions and have experience in certain areas, but I wouldn’t let them take apart your laptop unless you’re ok with the chance that it may come...

I took my Mac computer to the above business after having the Geek Squad for Best Buy (I had a maintenance agreement) work on my computer. My printer would not print. They worked on line for one entire day and then it was not working still. I took both the computer into Best Buy and the Geek Squad personnel worked on it over an hour and got one piece of paper with little on it to print and it took 7 minutes to print. I then was told I probably needed a new computer

Now into the good news. My daughter gave me a contact person and company that she had used and what a difference in service. Robert was very knowledgeable and told me there was nothing work with the computer, it just needed a few things fixed that was done by the person that I had taken it to last. He came out the next morning and took out the printer and reinstalled it and was able to get it running right away. He understood what my problem was and fixed it. He was personable and concerned about my stress in dealing with the inability to print for over a week. He went through several things with me to make things easier regarding both the printer and the computer. The cost: $70.00 (with senior discount). I was more than happy to pay that amount because I had been sending my e-mails that needed to be printed to my daughter and then she had to bring them to me when she had time. Please give this company a try and I know you will...

I am almost 1200 miles away from my parents, and sometimes have a tough time helping my 85 year old dad with his computer issues. He LOVES spending time on his computer, doing genetics research and posting to various blogs. I bought him a new, super fast computer back in January and haven't had a chance to travel to see them since. He's been struggling to get set up on his new computer.

This is where Jeff comes to the rescue. After a brief conversation with Dad on Friday, I called the shop and spoke to Zach. He set up an on-site for the following Tuesday. Jeff called me on Monday and I explained the situation and what needed to be accomplished.

I spoke to him briefly during the appointment and he seemed to have a good handle on the situation. My Mom had decided to make herself scarce during the appointment (very wise!) so Dad was in Jeff's very capable hands.

My dad is VERY happy with his 8 month old new computer. He knows where all of his stuff is and is back on line. (He had turned off his wifi router accidently.)

Since I was paying for the appointment, I called Zach this afternoon to settle the bill, bracing myself for the worst. Any price was worth it, I kept telling myself. I was VERY pleasantly surprised to hear that Jeff only billed for 1 hour!

I couldn't recommend Jeff and his crew any higher. They are...