Petco — Local services in Lower Nazareth Township

Extremely traumatized with my six year old for our visit. He recently lost his cat, and we go to look at kitties, just to help him center and play with them (it's usually nice to go see the kitties for adoption) ...well, this time he happened upon the parakeet enclosure, and we noticed a little one all alone on the floor of the enclosure, all ruffled up, feathers all over the place. We, upon my sons begging, found an associate to help answer what might be wrong. She was nice, for a few moments, and was working for the grooming section, but it turned into such a sad, traumatic story. We were told, yes, in front of a 6 year old, that this parakeet was a MOM with four eggs underneath her, and that NORMALLY they do not ALLOW these birds to keep their eggs...they CRUSH THEM. ???!!!!???!!! WHAT? My little boy and I went there to get some good feels, and left with heavy hearts, wondering WHY she would even say something like that out loud, for one, and for two, telling us it's the POLICY of PETCO to MURDER baby parakeet eggs. He STILL asks me about those babies, and asks me why they would do that. This was an unforgivable and heinous experience, that will surely stand out in my child's mind FOREVER. THANKS. Please know that trauma, will stay with him forever. It's not as though we live on a farm where an animal was stillborn, or something could be gently explained...nope. This associate just blurted out CRUSHING THE EGGS and it ruined the ENTIRE REASON for making a visit to satisfy a child who had lost his own kitty, and to play with...

I never write reviews and certainly DO NOT take the time to write negative reviews. However, while shopping in this store yesterday, I witnessed a disgraceful customer service experience. A young woman came into the store to drop off her pup for grooming services. The woman was CLEARLY apologetic and frazzled as she entered the store, with her baby, her other son (@ 9-11) and her pup - She was running a couple minutes late and was apologizing profusely. The way the groomer (Heather) spoke to this young woman, and treated her, was horrible. And, in front of her children, no less. Her attitude towards this customer was off-the-charts rude! I honestly would not have left my dog with her, however, I did overhear the woman mention to her son that they had another appointment to get to. There was no reason to treat this woman this way, especially in front of her children. I ended up leaving without purchasing what I went in for. I'm simply not going to support businesses, especially chains, that don't offer respect and compassion to their customers. I would definitely not utilize the grooming services here, with this particular groomer. I would not trust my beloved pup being left here, based on what I just witnessed. Perhaps this store would benefit from some customer...

Recently moved to the area and scheduled an appointment at the Lower Nazareth Petco to get my pup's nails clipped. Arrived with the rabies paperwork asked for, but was turned away after being told they have a policy against grooming dogs with Trazadone in their system. My dog has separation anxiety and takes Trazadone daily as prescribed by the vet. Very frustrating as this Petco policy wasn't listed on the website or mentioned before the appointment in any way, and also doesn't make any sense! Why would you have a policy against a mild sedative that vets prescribe to calm dogs down in stressful situations - like grooming is for some?? And moreover, why would you have a policy restricting what animals you will groom, but not inform your customers of this?? I've had only positive experienced with Petco in the past, but if I had known this was the case I wouldn't have scheduled the appointment in the first place - and now I'll be finding somewhere else to...