Berg's Baby & Teen Furniture — Local services in Lyndhurst

Do not shop here if you expect your items to arrive on time. We ordered our crib on April 12th at which time AFTER purchase they go ok it will be 6-10 weeks for your crib to arrive which we were ok with. At 6 weeks I called the store just to check in and they said the 10 week mark looks to be more accurate. 10 weeks was June 21st. I called today June 23rd to see if my crib had arrived and they said it was just shipped from California. I said ok that’s fine so it should be here sometime this week the woman on the phone goes oh no it would be a few more weeks no apology, no empathy pure snarkiness . I called three times today before I got someone on the phone, they take your money before they give you a time frame and then the time frame is weeks wrong. If you expect your items to arrive in a timely fashion/expect accurate timelines DO NOT BUY FROM HERE.

Update: She called back today and “apologized” that I called late in the day and she didn’t have that much time to look into it due to the time of day. (Even tho I called 3 times before that with no answer) She said that it should arrive in Ohio on Thursday and then it will take more time to arrive to their warehouse. I explained that I was frustrated they didn’t call if they knew it was going to be delayed. She stated that she didn’t feel the need to call because it would only be a few days. I told her on the phone yesterday she said it wouldn’t just be a few days it could be weeks. She said she didn’t say that. My husband and I both recall that she in fact did say that. Even if it arrives in Ohio at a shipping facility on Thursday it will still take a day, two days or more to arrive to their warehouse, which at that point, is a week or more which is in fact not a few days. Not impressed with...

My husband and I did quite a bit of reseach on baby furniture and heard wonderful things about this store. At the time we were contemplating a move to Ohio, so during one of our visits to the area, we took a trip to the store and really loved it. Three months later, over Memorial Day weekend, we visited again and placed our furniture order. We are expecting our first baby in late September/early October and were told it could take up to 12 weeks for the order to come in, so we figured better safe than sorry. Fast forward, today is September 12th, and the dresser we ordered is still not in the store and they have no estimated delivery date. At this point I would prefer to cancel the order and find a dresser somewhere reliable so that I can feel prepared for this baby (which is our first), but they have not offered any refund or any alternative solution other than to wait for it. Furthermore, their customer service is horrible. While I've called the store every 3-5 days for the past 3 weeks asking for status updates, they have called be back exactly once and haven't offered a refund or a discount. Considering the sticker price of their products in comparison with every other local store, I expected much better. I sincerely hope my experience is atypical, but if it's happened to me it could happen to you. Don't purchase from this retailer if you want to be prepared for the arrival of your child - you'll save money buying elsewhere and you're unlikely to run into these troubles. Expecting a baby as a type-A person is stressful enough as it is. Feeling unprepared because you chose the wrong furniture vendor isn't something you...

Berg's has a strong reputation for good service and products. Unfortunately, our experience has not reflected that.

We decided to order an entire nursery set from Berg's and we were quoted 10-12 weeks for delivery. We considered one of our pieces from a competitor, but one of the reason we went with Berg's was their faster lead time. Not only was Berg's unable to meet their original quoted delivery, at week 12 we called and were told that it would be delivered within 2 weeks. Obviously that didn't happen. As we prepare to enter the 15th week since ordering, there is no delivery in sight - just vague comments that it is somewhere in the supply chain but no answer as to when it will be delivered.

What is almost as disconcerting as Berg's inability to to meet their expected delivery date was that they provided zero forewarning that it was delayed and to this day still can't tell us when it will be delivered. Maybe it will only be a month late, maybe multiple months late, who knows? Certainly not Bergs.

I am no expert in furniture delivery time and what affects it, however, if your multiple weeks behind schedule on delivering, missed your re-quoted date, and still don't know when it will arrive, I consider that extremely poor service. We never dreamed that we would be still putting the nursery together in the final weeks of pregnancy, let alone after our baby arrived, but with other post-furniture arrival tasks to be done (and no way to schedule them because who knows when the furniture is coming), and no end in sight to this fiasco, it is starting to look like a real...