MOTOPHOTO Lab Picture Frames Passport Photos near me OHIO Printing Custom Framing Scan Cleveland OH — Local services in Lyndhurst

The worst customer service experience I’ve ever had.

I placed an order online through MotoPhoto’s website, but realized shortly after that the delivery time was far too long for my needs. I immediately sent an email to cancel the order. No response. I sent a second email. Still nothing. And then they charged my card and shipped the order — completely ignoring my cancellation request.

I sent three emails in total — all ignored. No reply. No apology. No explanation. Just silence.

Once you place an order online, it becomes impossible to reach anyone from this company. They disappear. This is not just unprofessional — it's outrageous.

If you value your money, your time, and your peace of mind, do not order from this company. I’m filing a formal complaint and initiating a chargeback.

MotoPhoto is not a business — it’s a black hole where your money goes and no one answers.

Hi Sean,

Thank you for your message.

Just to clarify — I placed my order directly through motophoto.com, and all order confirmations and communication came from orders@motophoto.com. I did not order through any local store or franchise location.

If your store isn’t part of the online ordering system, I understand your concern. However, if you’d like me to remove the review, please help me understand exactly where it should be posted. The main website offers no clarity — no contact names, no company address, no franchise identification — nothing that would help a customer know who is truly responsible.

I believe it’s in everyone’s best interest, including yours, that these types of mistakes don't happen again. Clear accountability matters — especially when customers feel ignored.

Looking forward to your guidance.

This is the main site where the order is made and it is there that there is complete chaos and no technical support. https://www.motophoto.com/

Best...

I recently had a very disappointing experience at Moto Photo. I went there to get a photo printed with ink after being recommended by Staples. When I arrived, I asked the employee if they could print my photo, and he assured me they could. However, as we proceeded, I mentioned that I needed the print immediately. The employee then told me, quite abruptly, that he couldn't do it right away and said, "I'm not dropping everything for you."

I was taken aback by his response, especially since he never mentioned any timeline constraints initially. I even offered to pay extra—up to five times the normal price—because I was in an emergency situation. Despite my offer, he refused, stating that he wasn't going to drop everything for something “he didn't want to do”. (Verbatim)

This level of customer service is unacceptable. If they couldn't accommodate my request, they should have made that clear from the start instead of being rude and dismissive. I left Moto Photo feeling frustrated and disappointed. I would not recommend their...

Outstanding Service & Beautiful Results!

I recently visited MotoPhoto to get help with a shadow box gift I was putting together for a close friend, and I couldn’t be happier with the experience! From the moment I walked in, Sean was welcoming, knowledgeable, and genuinely interested in helping me bring my vision to life.

He treated my project with care and attention to detail, making thoughtful suggestions that truly elevated the final result. The final result came out beautifully crisp, vibrant, and perfectly sized. They even helped with layout ideas and framing tips that really made the whole piece come together in a meaningful way.

What impressed me most was the pride they take in their work. You can tell they’re passionate about what they do, and it shows in every aspect of the service. If you’re working on a photo gift, keepsake, or just need high quality prints, I HIGHLY recommend MotoPhoto in Lyndhurst. They helped me create something special, and I’m...