Crate & Barrel — Local services in Lyndhurst

Do you like being lied to? I know I don’t. I placed a curbside pick up order from the Crate & Barrel located on Cedar Rd in Lyndhurst the night before and the items were ready for pick up the next morning. I walked into the store to get my order because I wanted to make sure that firstly, the order was correct, that they had picked the right items, and that they were represented as being new items off the shelf or from the stockroom.

What I received was a large black crate and barrel fabric bag stuffed with the three throws I ordered, but only one of those throws was neatly folded and tied with the Crate & Barrel typical ribbon and additional Crate & Barrel tag. Additionally, that particular throw was in a previously sealed plastic wrapping bag indicating that this was a new item that was pulled from the stock room and not previously on the shelf for display or used as the part of a display.

The other two throws, one was tied with a crappy string, not folded at all, but literally just stuffed into the black bag.

And the third throw was also not folded, not tied with anything, and stuffed into a white trash bag!! Thanks a lot .. I spend hundreds of dollars and this is what you give me??

I then look at the (3) associates watching me look over my items, and I ask them 1) are these open stock floor sample throws? 2) I point to the only throw that is packaged nicely as it should be and say “they don’t come like this?”

And the associates deny it! They lie and say that throws come like that to them in a big box. Are you kidding me???

And still no one wants to admit that the other two are floor models used on displays. Which they very clearly are.

No, no, they arrive at Crate and Barrel all thrown into one big box and some are tied with a crappy string and others are put into a white trash bag … yeah right.

You all are very obviously lying and no one, not one single one of those associates was willing to speak any truth. Are you that desperate for your store to make a sale that you find it perfectly permissible to lie to your customer?! I guess so.

Let me inform you of what is truth .. If it’s a display item, it is always presented in a nice and neat fashion. I was in the store last Friday and I looked at the throws on display on the shelving units. Several are wrapped as they should be nice and neat and tied with a ribbon and an additional Crate & Barrel tag attached to them.

For you all to outrightly lie to me as a customer that has paid a pretty penny for these so-called quality items, you are a sorry excuse.

Further, I want to also mention that since 2 of the 3 throws did not have the proper Crate and Barrel price tags on them, I had to ask “where are the tags in case they have to be returned” and one associate proceeded to look for one on one of the throws — she shows me the “fabric” tag that is stitched to the throw, you know, the one that has cleaning instructions on it — well, that isn’t the tag that the item should have on it, it is not a price tag, regardless of wether or not the store can use the information on that tag in their system - I would really hate to return an item that I did not use, and not have a tag on it…. That would not make me look very good as a customer.

When I walked in the store, the 3 associates were just standing around because the store was not busy at all - so I really find it hard to believe that not one person in that store could have put in the minimal amount of time and effort required to make those throws look presentable or at least tell me there are no tags, and that they were on the displays in the store, and maybe just care a little about their customer and offer to order me ones that are packaged correctly per Crate and Barrel’s standards.

I can’t wait to see how someone is going to explain or excuse this awful experience …

Update went back to the store today to rectify this situation. Sheila, one of the store managers, waited on us and found two brand new correctly packaged throws to replace the ones I had been...

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