Starbucks — Restaurant in Lyndhurst

Same Starbucks coffee, but horrible customer service. I did a mobile order and was sitting at the counter they whole time waiting for my order. They never took the order slip out of the printer, so I didn't know if my order was ready or what was going on. The baristas ignored me several times as I tried to verbally inquire about my order. Once I had someones attention, I ask if they took mobile orders, cause they didn't take the slip out of the printer. I honestly tried to be understanding , but all I got was 2 coffees and huge pile of attitude.

I know its the Holidays, but there is no need to be snotty. AVOID this starbucks.

I love my Starbucks near work at Chagrin and Green, MUCH busier location, and the employee are SOOO much nicer and...

The energy walking in was very dull. It appeared that nobody really wanted to work . No smiles , no greetings and it almost seemed like a burden that I was coming in to spend my money . The wait was a little long and when I noticed my drink being finished , I noticed she was about to put whip on it and asked her not to . The employee then “mumbled “ well why doesn’t it say that . Not sure if it was directed toward me but I heard it and it was very rude . I was once a barista and this service would have never been tolerated . My hope is that if I stop in this location again , it’s a...

So two errors were made. First one came with the online app. I ordered & paid for a cold cup for my daughter only to find out when I got there, that cup was not in stock at the store. Second error, I have a boatload of stars. I decided to apply them to a new hot cup for myself while I was there. I informed the girl, "I'm using Stars" yet somehow it was not stars but cash from my app that was taken. The shift manager then proceeded to go above & beyond trying to fix things imho. The way I see it, that kind of customer service went further with me & proceeded to overshadow any...