Costco Wholesale — Local services in Lynnwood

Given Costco’s A+ history, I am well aware that a post from one individual may not do much but we are in a society that is far past simple indulgences and logged into being hyper-sensitive followed by being overly hyper-radioactive. You can't simply ignore the obvious forecasted b4 us on a daily basis & state lack of awareness.

I was at the Lynnwood Costco and I was fortunate enough to actually get a parking space in the front which always seems to happen when you are just going in for 10 items or less 😁right? At any rate, I took a cart from the outside, showed my card and noticed there was an employee with a pallet jack. I noticed him because he was way too close to the entrance but figured he would have enough good perception to understand this and proceed accordingly......but no, he did not! It would seem that if you know that you are going to be moving pallets directly in front of the card entrance U would make better provisions in knowing how2work​ more effectively​ but I do understand not everyone has a sense of placement more-or-less any sense of direction to how they conduct themselves correctly and professionally within their employment🤦‍♀️.

There was a customer who went in before me who did not have a cart and walked in-between Errol, the employee, and the pallet jack lift. He saw me directly behind the person but did not widen the gap enough for me and the cart to pass, which ended with my cart wheels tipping the forks on the pallet jack. He gave ONLY enough room for a "walk-thru" as he seemed to be extremely annoyed that I was there! Like how dare me take a cart and expect to pass in order to shop, just simply, how dare I😳😕....... !? You would think, OK, he might have been a little rude but ok, we all have our days.......and it could have ended there, right? You too, would be wrong, because it didn't😜.....Errol decided he would boast​ out-loud​, "You should have looked at where you were going!" Yeah, that part! He said it loud enough so I WOULD hear him!

Given my personality and likability, had he been respectful and simply just said, "Oh I'm sorry. I apologize I didn't move out far enough,"...... or something to th​at ​extent​,​ we probably would have had a pleasant conversation considering he has such a unique name ​- ​we could have spoken about that and both ​would likely have ​had a great day but instead he chose to take it left.

He then asked if I wanted to see the manger with the type of boldness that declares, I AM DOING THIS, BUT I ALREADY KNOW WHAT HE WILL AND WILL NOT DO..........BUT WE"LL PLAY THE GAME.....for which this thinking based on his reaction, would [sadly] be deemed accurate.

The manager, Sebastian, came over and while I was explaining, he had the audacity to utter, "Well, there is no need to cause any attention!!!!!!" Attention? You would have thought I unearthed my strapped down upper appendages, broke out into song and dance with my best solo redination of Hamiliton, the way he was speaking! They both made uncultured, unprofessional comments!

I have already stated what type of environment we are currently living in and the type of culture that we are engaged in every day! Washington is not a stand-your-ground-state but it is an open carry state! I have never and will never own such an item but I am a rarity among a mass majority. This particular employee and manager to be quite honest seem to be unaware or do not care2concern themselves with these particulars. If this type of "unawareness" is allowed to continue, all the years that Costco has built with its great reputation only takes one major incident to divert it. Reputations and revenue can be lost behind two (or more) rude employees ​​just that fast.

Valid bad reviews in any business / situation need to be given the attention they warrant. One can ignore a few bad reviews but these days if bad customer service continues like what I experienced today, one then has to delegate revenue over risk or risk over reward? Both can put strain on a reputation but only one can vastly stain more than a mere...

I cannot get over a humiliating situation that happened here recently in the food court and it’s been really bothering me. Went to the food court and ordered, when the order came up it was missing the cup that went with it. There was a large woman, very tall, big, white hair working. Multiple times I tried grabbing her attention politely so I could just be handed a cup, which was right in front of me (but with a slight plastic sheild blocking it) so I didn’t want to touch anything on that side of the counter. After standing there for a bit and trying to get her attention unsuccessfully, I just grabbed one of the cups from the top of the stack, of course the woman never heard me asking for a cup over 10 times but the moment I just grab it for myself she just absolutely loses it-mind you I grabbed from the TOP, not even possible that I touched other cups below it. The woman grabs the whole sleeve of cups (probably 50 cups) and throws them onto the ground and says LOOK WHAT YOU’VE DONE! NOW WE CANT USE THESE CUPS BECAUSE YOU’ VE TOUCHED THEM AND THEY ALL HAVE TO GO IN THE TRASH GODAMNIT! She’s shaking her head, fuming mad and sliding each and every cup on the counter onto the floor. (Keep in mind there is self serve items like condiments sitting out that hundreds of people are passing by and touching in a single day) so she goes and throws ALL of the cups onto the ground and then starts picking them off the ground and throwing them all in the trash! At this point, I’m trying to apologize up and down, over her yelling- she won’t have it. Multiple times I offer to pay for all of the cups (that I didn’t even touch) just to calm her down- nope she continues with her tantrum, making a huge scene over a 59 cent cup. I felt nauseous, threw my lunch in the trash and left the store. Multiple people saw the situation and just stared in awe. I felt utterly humiliated by this woman, which after processing the situation, I’ve realized this was exactly her intent and she is obviously just waiting for someone to mess up so she can behave this way. What I should have done was brought a supervisor over because clearly this woman is deeply disturbed and she feels the need to throw a tantrum and humiliate someone over a...

Normally, I have such a positive experience at Costco, but how my fiancé and I were treated tonight by one of the cashiers while paying for groceries was appalling and beyond excusable. To start with, the cashier (a Caucasian man with a blonde/brownish buzz cut in his late thirties or forties) asked for my fiancé’s membership card to scan it before scanning the groceries and I proceeded to pay for the groceries with my own card. The cashier then starts harassing my fiancé for having me pay for the groceries and asked why I didn’t have my membership card, without looking me in the eye once. My fiancé kindly asked the clerk why couldn’t he have just asked me for my card at the start when it was clear I was the one paying for the groceries - to which the clerk rudely responded to by saying “I shouldn’t have to ask people to see their membership cards and how would I know if she’s just some friend paying for your groceries”.

So many problems here: 1. The cashier clerk knew I was paying for the groceries as I had my wallet already out and could have simply asked me then for my membership card, like any decent person would. 2. Why does it matter who’s paying for what? If I gave my fiancé my debit card or Venmo’d him money beforehand, are you seriously going to track that and match it to each persons membership card? 3. The clerk didn’t even say hi or look up at us once, but went straight into harassing my fiancé about the membership card. He was very friendly towards the customers before us though. 4. There’s nothing in Costcos policy statement that says the person paying has to be the one that scans their membership card and we confirmed this at the membership counter when we picked up the cards.

It would have been perfectly fine if the clerk had simply asked me for my membership card or why I didn’t have it out, but instead was so unnecessarily rude about the whole thing. I was already beyond exhausted from having worked such a long shift and this completely ruined our whole night. Awful customer experience, I would have expected better from Costco...