Gourmet Latte #17 — Restaurant in Lynnwood

I want to start by expressing my appreciation for the amazing baristas at Gourmet Latte. Every visit has been great thanks to their awesome service. I’ve enjoyed engaging conversations with them and their drink recommendations, like the Chubby Bunny Mocha and Ocean Breeze Rev-Up, have been absolutely phenomenal. However, I feel compelled to draw attention to an area of concern that has been bothering me about Gourmet Latte. It seems that the management’s treatment of its employees might be falling short of the appreciation they truly deserve. I’ve become aware of potential issues with working conditions that might be in violation of Washington State labor laws. It’s disappointing to hear that employees, including those who work longer shifts exceeding the standard 8 hours, are reportedly not being granted their rest breaks. Additionally, I’ve observed that there are no designated areas for baristas to sit during their shifts. As someone who has spent 6 years in the food industry, I’ve never witnessed nor accepted such working conditions. It’s important to emphasize the significance of providing fair and respectful working conditions to ALL employees. The dedication and hard work of baristas should never go unnoticed.

I sincerely hope that this review brings to light the importance of treating employees with the respect they deserve. If these concerns aren’t addressed, further steps must be taken to ensure that the rights of these hardworking individuals are recognized. While I’d prefer a positive change, I’m prepared to file a worker’s rights complaint with the Department of Labor & Industries...

I normally love all the Gourmet Latte locations. On Tuesday 1/16 I visited the location by Costco in Lynnwood, the 2 female baristas way over charged me for my drink. When I asked them about the price they were so rude and argued with me for way too long. They wasted my time and the people in line behind my selfs’ time. In the end she admitted they had charged me for a syrup I didn’t get. She ended up giving me some of my money back, pulling it out of the tip jar and she seemed so put off that I would want any money back after being overcharged. She tried to tell me that charging me for a mocha doesn’t actually include the mocha sauce and that is an extra charge, obviously untrue. It was an awful experience that left me pissed off the rest of the day. Worst customer service ever, I had also already left a tip. Had she just apologized in the first place and admitted the mistake I wouldn’t have asked for money back. Extremely rude!

Also the day before on the 164th location a new barista made my drink. I ordered a 24oz and when I went to drink it later, the cup was only half full. A very expensive 12oz coffee!

Train your employees better and don’t allow them to be extremely rude to customers, especially if...

I went to this location on August 4th around 1:15PM and ordered 4 drinks. I had my card which had 12 free drinks on it and a second card that just had some change on it. I gave both to the gentleman to use what was left and then use the second card for the free drinks. He rang everything up and then gave me the card back which I thought was the one with all the free drinks on it.

Today I went to get two drinks and the gal came back to me and said there is nothing left on here. To me that didn't make sense as I had plenty of free drinks left. She went back to see what she could find and she said she found a card that had 2 drinks left and gave it to me after charging the one drink on it. I asked if she could go back to those transactions around that time and she said she would have to check with her manager and get back to me. However, she didn't ask for my name, number or anything. Be careful the employees here...