JCPenney — Local services in Lynnwood

Horrible customer service tonight, if you want to call it that because there was none at all until they were ready to close!!! My mom and I were shopping for curtains for her front room window and really could of used some help. We were there for over 2hours in that department and no one working there asked if we needed anything or wanted anything , nothing!! I saw no one no where to ask for some help until finally someone walked over to say that they were closing and that we needed to either buy or leave. We rushed over to cash register and bought what we had came up with pretty much in the dark, because they started turning off lights on us . There was no announcement to warn people over intercom to say that they were closing either. I thought announcing they are closing is the usual protocol of a big store, not just turning lights off on everyone, how rude! Besides, we still needed to make our way out by going down the exculater and across the 1st floor to get to the outside parking lot all with harding any lights on!! To top it off we were locked in and we had to hunt someone down to let us out of the store!! The store closes at 9 , I respect that, and realize that they are done and want to go home, but after all the rush of getting us out, we got to the car , put the stuff in the trunk, got ourself buckled in, turned the car on to see that the time was exactly 8:55 ! Come on people REALLY! I feel we still had 5 more minutes atleast until the lights go out anyway, for crying out loud !!!... My complaint is that we would have been a lot faster and probably out the door driving down the road, if we had some help in the first place!! So please show some respect to your customers no matter if your closing or not ,our/ their time is just as important as yours. Just remember your customer is actually the one that is responsible for your receiving a paycheck .... Poor service = no...

This is only about the jewelry department. My husband bought me a wedding ring last year, it was missing a couple diamonds when we got it back from being sized I had waited months it felt like to get it back so I was like owell I'm wearing it. He bought the life time warranty on it thank goodness because it's been turned back into the jewelry dept 3 or 4 times now. I didn't have it last August for our wedding and I don't have it today for our one year anniversary. The band keeps breaking. I asked if they could make it thicker but they had to wait for the place that fixes it to answer that question so I still have no idea if that is an option or not. My husband got the ring on a super sale and it's beautiful I just can't believe how many times the band has broken. I wear it every day but the 2 other rings I wear have never had an issue. The worker said I can turn the ring back in and get store credit but I love my ring and just want to see if a thicker band will work before I have to turn it back in. The lady that helped me this time made it seem like it was my fault and the woman's fault who sold it to us because she didn't have them size it to a 9 then turn it back in to size it to a 10. I dont know anything about sizing so maybe that is my fault but would have been nice to know that over a year ago when he purchased the ring. It feels like my ring has been in the shop more then it's been...

The return counter is basically hidden, and when we got there it was very disorganized. We customers were clearly confused as to which line we were supposed to stand in, but none of the employees helped us.

The employee we were working with was very very slow. We were just trying to exchange something we got online with something they had in the store, but it took close to 20 minutes and we had to get a manager. The manager was much better at her job, but I digress. Our issue had a very easy solution (return the item, put the value on a gift card, then use that gift card to buy the next item) and the employee were working with had clearly worked there a while (she had badges on her name tag). This should have been a 5-minute thing.

5 minutes later, we went to the jewelry department to ask a question and the employee started a phone call just as we got to the counter. Surely, it didn't even start ringing on the other side yet, but she insisted we wait before she could help us. We grew tired of waiting and left the counter. Why didn't she talk to us first? How many customers is she getting in the jewelry section?

Some people that work at this JCPenney seem competent. The woman in the makeup area was very helpful, and so was the woman by the front desk. But the rest of our trip to JCPenney was so frustrating I don't think I'll ever buy a product...