Zapata Auto Repair — Local services in Madison

I'm sad to say I cannot give Zapata Auto a good review. I called last week Thursday. He asked me if I could wait until this week Wednesday to have it towed in cause there isn't a lot of parking there. I called yesterday Wed and left 2 voice messages. I didn't want to tow it over without speaking to him first in case he forgot. No response, all day. I called this morning Thursday and told him our conversation and he said he would have someone call me back. I spoke with someone who told me I spoke to the owner and he has since left on vacation and won't be back until next week. I told him about the conversation and he apologized and said he was working on cars and really didn't know if he could get to mine until the owner came back. I told him I specially waited for them because they were recommend and it had been a whole week now and I could of had it fixed already. Again he apologized, but that's not gonna get my car fixed. If he is that short staffed then he needs to hire more men or women to help him. I am very, very disappointed in their service. They just should have said they didn't have enough mechanics from the start. I'm sorry but I do NOT RECOMMEND this...

I found zapata through a recommendation. I don't think I could find a friendlier or more fair auto repair shop. I would recommend to my mother. 2015

I hadn't been to Zapata since 2015. Hiram blew my mind again by taking the time to rule out every possible issue with my car, called me twice to let me know what was going on and how long he thought it might be, and then I got the bill.

A transmission problem and a battery problem fixed for about $250? Two of the local transmission repair favorites told me over the phone that I need a new transmission. Neither had seen my car, only listened to a two sentence description and came to that conclusion.

It was fast. It was more than fairly priced. He talked me through everything he found, not just listing things off, rather, in a way I would understand.

Back in 2015 I said I would recommend it to my mother. Nothing has...

Very poor service. They are a rip off. I took my car with an air conditioner problem to them. The owner said I will check the gas in the AC. He charged me $69.00 and didn't fix the AC. He told me that he will diagnose the problem some other time. I called him after few days. He said that he has to run a diagnostic but will charge me for his time even if he couldn't solve the problem. I had a discussion with him. He become angry and return my money which he had charged. In the evening I opened YouTube to find the solution. It was very simple. The rely on the air conditioner was not working. I changed the relay myself. I took it to a shop they charged me 25 dollars to put gas in it. My air conditioner is running very fine after that. As per my experience with these guys I will advise everyone not to go to them, for any car work. They are...