KFC — Restaurant in Madison

I saw a commercial about the chicken sandwich I've had all the other competitors chicken sandwich but I never had the Kentucky fried Chicken chicken sandwich so speaking at the drive-thru I asked could I get the regular sandwich not the spicy one fresh cooked The person on the microphone turned out to be a gentleman named Dennis he said the ones that The ones available had only been in the warmer for 4 minutes and it would be a 10 minute wait on a fresh cook one I expressed that I definitely didn't mind waiting I was on my way to the University of Wisconsin My wife just had open heart surgery a 12-hour surgery with a team of 12 doctors and I knew I was going to be probably spending the night tonight again at the hospital so I just needed to put something else in my stomach but I was also thinking about seeing if I could get something for her but she wouldn't answer her phone she's on an open diet and can eat whatever even though she has 55 stitches down the front of her stomach and another 18 on her right groin she's an extreme pain but she can eat and that's a good thing and they need her to eat to wake her stomach back up The surgery was to replace a lower aorta a difficult surgery but praise God in Jesus name the good doctors that UW did an excellent job and by the grace of God she's still with me it's been a trying week a lot of anxious nervousness watching a board saying simply in the operating room waiting for it to switch to end recovery it's been one difficult week for us but Dennis and I hope he gets a chance to hear about this message from his management team because I was a wreck at the drive-thru his professionalism even though I was speaking to him through a speaker he calmed me down and said no problem I got you just pull over and I'll bring it up to you which he did upon handing me the back he said that's piping hot Don't bite right down into it give it a few minutes and I have to say I very much enjoyed the sandwich Kentucky fried Chicken has a winner Dennis I sincerely thank you for your excellent customer service and professionalism your location is 2 miles from my house we often order from that location and my wife normally is the one that would do the running and pick up our order she likes to stand there and wait to say exactly how she wants it so we don't do delivery but your location has definitely got us locked in as loyal consumers and Dennis you are the man thank you brother You're definitely see me again take care and I highly recommend if you're in this location off of fish Hatchery Road and Madison Wisconsin ask for Dennis he'll take very...

OK maybe I shouldn't have done this, but I decided to give KFC at least a little credit for trying. Their plant based Beyond Chicken "nuggets" offering debuted yesterday so, against my wife's reluctancy and better judgement we gave it a whirl. Coming in from Madison headed home to Middleton after the temp dropped below zero, I pull into a dark, deserted KFC lot off Fish Hatchery Road. This scenario screams "Drive-Thru!" A very pleasant young lady begins taking my order when another not-so-nice lady comes on the intercom. "I ONLY HAVE NINE NUGGETS THERE'S A WAIT FOR 12!" I tell them the wait is fine. Hot and fresh sounded perfect. "OKaaayyy??!!" says the mean voice. I pull up to pay the nice lady. Wow! Over $22 for 12 nuggets, a large mashed potato, and a small coleslaw. She asks me kindly to pull into the lot and she would bring my order out to me. After a short wait I get the mean lady instead. She opens the door to the restaurant and starts swinging my order up and down into the air like it was a set of nunchucks. So much for bringing it to me. As I approach Ninja Lady she yells "WE'RE NOT ALLOWED TO COME UP ON THE CAR!!" Fair enough. Before actually performing a figure eight or helicopter spin with my newly weaponized meal she hands it to me and adds "I REALLY HOPE YOU ENJOY THEM. THEY SURE ARE HOT!!" They were hot but that's about it. Coleen couldn't eat them. I had a few. BIG mistake. They're not tasty at all. They come in the form of a square brick which is exactly how they sit in your stomach. I got so ill that I had to take an anti-nausea pill to avoid vomiting and an anti-anxiety pill to stop thinking I was going to die. There are many reasons I've shunned KFC for a decade, and this is another. DON'T DO IT!! :) Two stars instead of one for the very nice lady who...

Truly incompetent from start to finish. They were not busy at all and there were 4 people working at the time. This ordeal described below ended up taking almost 40 minutes and they ended up ripping me off in the end.

I pulled into the drive through at 6:45 (there was no line, and the menu sign is not lit up). The person taking the order said to hang on. Over 10 min pass without him saying a word. I had to ask if he was ready before he said anything. I ordered 2 $5 fill ups with famous bowls. He responded, "so you want 2 number 5s," I replied "your sign is not lit up, I want two 5 dollar fill ups with famous bowls." He stumbles for a while taking the order (we've said famous bowls to him at least 3 separate times at this point) and finally says ok. We pay and get our food (its now around 7:05) and he gave us 2 number 5s (apparently fried chicken). I walked inside to tell them the order is incorrect. They take the food and my receipt and begin fixing it. One of the employees tells me they don't have corn made so it's going to be an even longer wait. It's 7:15 at this point, and I have to be at work at 7:30. I tell them I cannot wait any longer and ask for a refund, turns out they had lost my receipt. They decide to give me cash back instead of refunding my card which I would have objected to had I not been pressed for time. I didn't have time to check anything, but after work I realized they didn't give me a full refund. It was only about 50 cents...