Burger King — Restaurant in Virginia

Complaint Regarding Poor Service and Unprofessional Behavior

I am writing to bring to your attention an extremely disappointing experience I had at your establishment on January 22 at 2:20 pm. I believe it is important to share this feedback so that improvements can be made to ensure a more positive experience for your customers in the future.

During my visit, there were two cashiers present at the counter. One was busy going back and forth to the front and the kitchen, while the other one was at front I politely approached the cashier to request some sauce for my food. To my surprise, she refused to assist me, turned her back, and ignored my request.

When I received my order, I again asked her politely for the sauce, but her response was dismissive and unprofessional. She told me the other cashier, who was actively engaged with another customer, was responsible for helping me. I found this explanation not only illogical but also rude, as it was clear the other cashier was busy and unavailable to assist.

The interaction was not only frustrating but also left me feeling disrespected as a PAYING customer. Additionally, I noticed the cashier in question smelled strongly of tobacco, which was unpleasant and concerning in a food service environment. Such behavior and lack of basic customer service standards are unacceptable, and I had never encountered such treatment at other restaurants.

I hope you will address this issue with the staff member in question and reinforce the importance of professionalism, courtesy, and hygiene in your establishment. As a loyal customer who values good service, I trust that you will take this feedback seriously.

Thank you for your time and attention to this matter. I would appreciate a response regarding how you plan to address this issue.

Sincerely, JOSUE...

Me and my wife visited this location on October 21st. 2024 and we were unimpressed. There were a couple things to note during this visit and I will accompany the post with photos. The tables were dirty. We had to clean them ourselves. Their floors were dirty and unsightly to look at the chairs and the booths that we sat at were stitched together and cracking. We were sitting in a Sunny spot and wanted draw some shade and noticed The blinds are absolutely dirty,And last but not least, the service was below mediocre. It seemed as though the manager and employees catered to Hispanic customers Only and were frumpy and rude when with other customers like myself. A lot of (matter fact) tone. I do not recommend anyone to come to this specific restaurant unless it is your...

I was In this place at 11:40 pm and waiting and try to make my order by the drive but the person can not hear me because the workers was yelling and he said I have to wait .. was not busy .. no customer inside ... I order chicken nuggets them said ... don’t have it .... I didn’t order nothing but anyway I have to wait for the car was infront me ...4 minutes and I saw them didn’t give nothing to the car was there ....all the time waiting for nothing . If them don’t wants to work the las 20 minutes before to close .. why them are there ?... there are many people wants a work ...we are customers ... because us them have a work .. them don’t think that don’t making a sale is going to ruined the business ... Please for the owner of this franchise check...