Hannaford — Local services in Manchester

My husband and I have been shopping at the Hannaford John Devine location in Manchester for 20 years. For the most part, we’ve been satisfied with their products, service and staff. Yes, things were crazy during the heat of covid with lack of stock; the same as just about every grocery store but lately things have taken a turn for the worse. A lot of the products have been returning to the shelves but I have noticed many of their items are starting to go by the wayside. Moldy produce and baked goods, spoiled meat, especially the fresh chicken. Almost every time I’ve tried to buy fresh boneless chicken breast I’ve had to throw it away. The smell was so bad as soon as the package was opened it was obvious it had spoiled even though it was well before its expiration date. I’ve pulled moldy garlic, bell peppers, cucumbers and tomatoes out of their produce sections to set aside so that other customers don’t accidentally buy them. Hey, these things can happen quickly with produce, I get it. But if I can notice it why can’t the manager/employees of this department notice it too? It should be sorted through regularly in my opinion. The final straw was when my husband went to pick up a few items today and couldn’t locate the Country Kitchen White bread. He saw two gentlemen in the bread aisle that he thought were employees and asked where he could find that particular bread. One of the men asked him why he would want to eat that bread, it would kill him. My husband explained that his wife (me) has diverticulitis and I need to follow a low fiber diet with the fiber content less than a gram. The man then told him that he could find that “moldy” bread over there as he motioned to another section of the bread aisle. When my husband returned and told me what happened I called to speak to the manager Lisa. Lisa explained that the two men were actually distributors and that she actually heard part of that conversation. She told me she talked to the two men but never offered a resolution. I expressed my concerns with her concerning the spoiled food, etc as I’ve explained in this review. She did apologize but there was no reassurance of trying to improve these issues. I have to be very careful with critical diverticulitis. I can’t even imagine what would happen if I ate spoiled food. For that reason, I will not shop here anymore. Shame on you Hannaford. You should care more about...

Very rude, they gave me a very hard time because I returned a Hannaford dinner that tasted bad. After I waited 15 minutes, rude manager kept saying date is still good so nothing wrong with food even though I told him plainly the mac and cheese tasted like paste and it tasted very bad and I hope I don't get sick. He was actually arguing with me about the food that he knows nothing about, not bright. They mistreat repeat customers, do not shop here. They never said sorry either for the bad product or for the inconvenience. He said the best he could do is put it on a Hannaford gift card. I said no and demanded my money back. I got back double my money because it is a Hannaford product. That is their policy and they didn't want ro honor that but I made them. I let them know about how many times I shopped there in that store in the past but that will change in the future and how ridiculous it was giving me this hard time and rudeness for no reason. Make sure you get your double money back if you return a Hannaford product. That is their policy and they have to honor that. They should treat customers with more respect and understanding. I have have purchased many Hannaford dinners in the past so I am very familiar with their products. That...

I've been going to hannaford's for over 25 years the people are nice but a few weeks ago I made a mistake I went to the self-serve I ran up red grapes when they were really black grapes the older woman named Helen came over and made a big scene she searched all my bags the people beside me were looking at me like I was a common crook I called the store they said the woman didn't do anything wrong but I don't think she should have handled my food with her hands and take everything out of my bags and search them and see if I bring them up the only problem was I made a mistake with some grapes to me they look like they were black they were dark I didn't know they were red and for that that woman made a total fool out of me and my sister I use the pharmacy there I will never buy any food in that store again never that...