Macy's — Local services in Manhattan Beach

Picked up my order at 7:45 and they didn’t close until 9. The initial associate was quick and pleasant and as I started walking to my car, opened my purchase to see an ivory dress vs. a black one. I came back to the associate and she couldn’t figure out how to process the return (which is obviously more than fine), but called someone else who quickly shared she’d only have 5 minutes to help her and remarked why she could have this scenario this time of day because she wanted to go home. (Realizing this 40 minute round trip errand was going to end in a fairly lengthy return vs me getting what I actually ordered prompted me to share that I too would like to go home.) She looked at the order on my phone and quickly shared I’d exceeded the return window and the pleasant associate informed her I picked up 2 minutes ago (before I could say I didn’t even receive my notification it arrived in-store more than a few days ago)! The situation evolved to more unpleasantness like telling me I needed to login to my Macys account vs showing her my order confirmation bc she wanted “to see what I ordered” when it was clearly on the screen. Even though I said I didn’t have a login, I attempted to try to appease her while she helped the woman behind me. After two attempts, I handed my phone back to her and said I definitely didn’t have a login. The entire time acting like I’m such an inconvenience and not pausing for a mini second to maybe express any bit of consideration for not only the inconvenience of me receiving the wrong item, but the wait in processing my return, not offering aid on getting the right item to me, or maybe her attitude. I’ve worked in retail for years and worked long hours with unpleasant humans and could still muster enough energy to hide those emotions and have some empathy for customers who have unpleasant experiences. It was all just extremely weird. I hope this lady got to go home and rest and hopefully will return to work and treat her fellow employees and...

If you need items for your home this Macy's in my opinion has the largest selection to actually see and touch and try. Ask for Mary. She will really help you. She is knowledgeable and friendly. Did I mention friendly and she is an interior design expert for Macy's. I can say go with your wish list odds are they have it. Use your Macy's card for specials and such. Ask Mary she will get you set. Ok they have complete home furnishings even mattress and ple ty to try. They have a new program wirh special priced items you can actually carry away that day. Look for the red star on the tag. I saw some adorable velvet vintage vibe chairs. They have traditional to modern. All kinds of bedding luscious bedding I have to say. Dishes and glasses and some beautiful crystal pieces. I was shocked the la cruset cookware was on a deep sale. Yep RUN 🏃‍♂️ I have to say I truly appreciate this Macy's. They will work hard for you and smile and help you. Clean shop. Masks required. You will be glad you...

I love shopping at Macy’s whether it’s online or in person. My go to location is Macy’s Manhattan Village. From clothing, to makeup, perfumes, cosmetics, household items. I mean they have it all and if they don’t have they’ll help you place an online order on the spot. They do it all for you. My latest experience with the ladies from Beauty Department: Mary at MAC, Jennifer, Jill and Gaby (perfumes) you ladies rock. Your customer service was top notch that let’s say a little over a thousand dollars later and a very happy customer with all my purchases and goodies received reflect how awesome you guys are. Thank you for making my experience shopping awesomeMORE lol. You guys get what I’m saying. It’s so good that I’ll be going again on October 17th for the sale you guys will be having. Thank you for the invite. Can’t wait. Jennifer, Jill and Gabby we need to take a picture next time on Thursday,...