T.J. Maxx — Local services in Mansfield

I went to this location on Monday morning to look for a purse with my sister. When we found the Michael Kors purse we both liked, we read the instructions to press the red button for help to gain access to the purse. We went to press the button and did not receive a response. We then waited a couple of minutes and pressed the button again to see if someone would then come. At this time, the lady working behind the jewelry counter responded to her headset saying she was “with a guest”, when no one was around the area. She then looked at my sister, said she would be right there and rolled her eyes. We continued waiting when a women in front of us called to the lady behind the jewelry counter, from across the room to release a purse for her as well. It was at this time the women behind the jewelry counter decided to come forward, continue to see us waiting and helped the women who called for her from across the room first, instead of my sister and I who had followed the instructions given by the store. At this point, my sister and I decided to leave and went to Marshall’s, where we had a completely different experience. They were very attentive, very polite and we were able to find the same...

the person at the fitting room today displayed an immense form of dissatisfactory customer service. I walked to the fitting room and they gave me a slip of paper to go in a specific fitting room. there was another customer trying on clothes in the room that i was assigned to, so i just went to a one next to it. right when i finished trying on my clothes, the person working at the time was being extraordinarily rude to me and was very adamant about me going to THAT specific fitting room. I explained to them that there was somebody else in there, and they kept going on about how i still should’ve went in the one that was assigned to me. what did they want me to do? crawl under the locked stall and try on my articles of clothing with the other customer that was still in there?? it doesn’t make any sense. please teach your employees to have empathy and not talk back to customers when i CLEARLY explained the situation, and that i physically could not have gone in the one that...

Went to the store to get a few items then made my way to the front to check out. I waited as I watch the cashier finished checking out a customer anticipating me being called to the register unfortunately I waited for several minutes. It was so long to the point I walk to peep my head around the corner of the 3 employees that were conversing and then waited so more. The deal breaker for me is when the lady with the long braids walked around the corner looked at me and continued to got to the front register to check out. I then realized that they were doing employee purchases with customers waiting to get checked out. I could not take it any longer I dropped everything I had in front of them and let it be known that I have been waiting to get checked out and then I walked out. I guess their employee purchases and discounts are far more important than actually working on the clock and servicing their customers. The...