PetSmart — Local services in Maplewood

Heartbreaking... I went into the store tonight and noticed that one of the baby chameleons was upside down, struggling to get back up. I asked the girl with a brown ponytail to help it back up and she seemed like she didn't care and rolled her eyes, and walked away to chat with other customers. I got frustrated as she told me someone else will take care of it and 10+minutes pass no help, the poor baby is still struggling, getting slower now. I ask the big guy to help me and he gets rude and tells me he's too busy and walks away from me as well. Those two were the only employees beside a new girl who they had all alone at register helping many frustrated customers who also had rude remarks from the two other employees. Everyone there was frustrated and some other people were gathered to notice the chameleon at this point. 30-40 minutes pass I desperately beg them to get it up, it turned yellow, then black spots like he couldn't breathe and then he stopped moving .. he started turning black. I get so upset and I finally see a manager come in store and he runs over. He was the only one who cared at all and listened to me and actually ran over. He was the only respectful employee tonight besides the poor new girl as well. The manager tried to pick up the chameleon, this point he was dead. I literally watched the baby die and not get to live a life at all as the other employees just ignored it. Idk how long they had neglected it upside down. I broke out in tears and I can't even put into words how mad I am at the two employees. It broke my heart. Then I had no other help in the store and no one could do my price check or help anyone else out. So sad. the girl especially should be fired for letting him die especially as people...

Emily is a great groomer and knows what she's doing. Neo always looks dapper whenever he leaves and I know he's comfortable with her. The groomers get 5 stars easily. I took a star off because PetSmart seems to squeeze as much cash from the customer with their package pricing model. Deluxe used to be the best, but every season they add paid extras and remove little options from deluxe. Expect to pay $150 per visit if you want grooming, teeth brushing, nail grinding, and still want to give a tip to their groomers (which I'd recommend because they work hard). Emily is one of the main reasons I continue giving this place business the past 3+ years. Otherwise I'd switch to a small local place near work in Lowertown. Added a before and after photo too.

Edit 9/11/25: After nearly 6 months of vet visits, hundreds of dollars in medicine, self-cleaning (myself), pulling huge clots of dirt out of Neo's ears, and vet follow up appointments, the recommendation from 2 vets and 1 independent groomer I took Neo to, was that I need to find a vet that cleans dog ears correctly. They all told me that PetSmart wasn't cleaning them. I'm really disappointed by all of this because I had been using them since he was a puppy and felt I could trust them. I took him to a Groomer in Blaine (30+ minutes farther from my house), they cleaned them immaculately. He's had zero problems for months. He's happy and no more scratching and tough cleaning sessions...

Here's the deal- I really didn't want to have to write this but for the sake of my crying children... here I am.... We have owned guinea pigs for a while now, always male. My son recently lost his and we needed to go to a male only store to find him a new one. We purchased our new buddy Scout at the PetSmart in Maplewood. We have owned Scout for about 2 months now and to our surprise, we woke up and Scout is pregnant with very swollen nipples about ready to have babies and nurse. I bet you can be about as surprised as we were considering we thought Scout was a male. We called the Maplewood PetSmart and spoke with a lovely woman Gina (who truly did the best she could) given the circumstances, but we were told- you're past your 14 day return policy. If we knew Scout was a female- trust me, we would have delivered her right back on day 1, but Maplewood PetSmart is a MALE store who sold us a FEMALE guinea pig who is now pregnant. We are not equipped to care for a pregnant female being that we only have males and PETSMART MAPLEWOOD IS A MALE STORE. There would be no reason for us to go home that day believing we received a female. Because of this, unfortunately my children's new little friend needed to be returned, which has turned into a parent's worst actual nightmare. PetSmart barely was willing to take her back because it's past the 14 days and we didn't even receive a refund because it needs to go by...