Zoomers Skate Club ( For birthday parties, school parties , and private parties) — Local services in Marion Township

My experience was so unpleasant, I felt this needed shared. First time calling to inquire about private party for son’s birthday party. We selected MLK Day since all the kids would be off school and we could have the party earlier from 12pm-2pm since everyone is busier in the evenings. Called a second time once date was selected (planner’s personal cell number) and gave her all the details and my credit card number for a deposit. We arrive at Zoomers before noon on MLK Day with kids, pizzas, cake, party decorations, etc. and are told the party was never booked. When I asked how this is possible after giving a deposit, she claimed that it was declined and the email was wrong so no contract was signed. “No contract, no party”. I asked to see what contact info she had recorded. She brings out an unorganized binder with a blank sheet of paper with my CREDIT CARD NUMBER and email address hand written on the very bottom of her notes…both correct. I asked why I was never notified about either the card not being processed or email was not going through prior to the party? She said she had no phone number to contact us because she gets hundreds of calls every day asking about parties and it was impossible to figure out which was mine…even though she wrote down my email and CREDIT CARD NUMBER. She said she was hoping we just didn’t show up like a lot of other clients do. Out of curiosity, I asked you really have hundreds of clients that call and give credit card deposits over the phone then don’t show up? She said “No, credit cards are rarely taken over the phone (then why did you ask for and record mine?) and that in her 20+ years of experience this is only like the 5th time this has happened.” Unlucky for us and our son I guess. I understand mistakes can happen, but what this review is really about is how she proceeded to respond with very condescending remarks and attitude like this was all my fault. At one point she went as far as asking “What do you want from me? Money? You want me to pay you? You want blood?” No ma’am…I don’t want any of those things. Just for you to do your job and keep your word so I can avoid having to tell my son and all his friends that he won’t be having his birthday party today. At the very least, take responsibility for your mistake and own up to it instead of placing all the blame on the client. She even said “we only had a verbal agreement. No contract, no party”. I guess a verbal agreement and your word means absolutely nothing. Why an EVENT PLANNER would not have my PHONE NUMBER written down but have my credit card info is mind boggling to me. No email was ever sent to my address. If you are interested in booking parties at Zoomers, just remember that it is YOUR responsibility to stay on top of them to make sure your party happens. To her credit, she did offer a free party at a later time and to hold our pizzas for 4 hours. She asked “it’s not long from now, what else do you have to do? I’m offering a free party!” That’s what you still failed to realize. It was never about the money. It was about the principle of poor...

I heard of a situation that occurred at Zoomers facility last night that happened with the staff and my children. I’m not sure if you are aware. My name is *I don’t expect you to remember me or my family but we have been in marion for many years. Our family has done multiple birthday parties at the this location for the past 20 years. Our 3 oldest children are now grown adults, with our youngest son being 9yrs of age. My husband and I both grew up in Marion and skating has always been a part of our lives. My husband has even done some work for your skating establishment in the past… because of his knowledge and passion for skating. I am a nurse and known throughout the county and I volunteer for many associations with elderly. My husband owned his business until the recent years. We are not drug addicts, my husband does have a bone deficiency and has had some health issues that he has overcome and dealt with amazingly. I felt the need to tell you our background so that you could be fully informed of our issue at hand. Last night 3/15/24 my husband and 20 yr old son took my youngest to spend family time skating. At which time the cashier/manager like woman was demeaning and demoralizing my husband in front of my 20yr old son…. Making comments about my husband having dentures…. I’m confused on why she felt the need to put anyone down let alone in front of their children. Would those actions be permitted to war vets or cancer survivors? Does everyone need to be reminded of terrible conditions that all living beings are subjected to show compassion? I would implore your staff to consider these conditions before insulting others in such a foul manner. As you can see I am an educated and passionate person who cares for all! So of course her actions caused a reaction from my son, I’m appalled and it wasn’t said in front of me! Mind you my youngest son age 9 was present! So yes my son said some words that were unkind and inappropriate, to which I wish he would apologize for however he loves his father and will never consider it. To make matters worse the DJ (I have been told her husband) felt the need to defend his wife…. And this action was ok? To defend his wife but my sons couldn’t defend their father who is wonderful and helpful to all! Why is this? I do understand you have the safety of others to consider. Let’s consider the fact the staff initiated this behavior and my family retaliated accordingly. I also understand good staff is hard to find… I would hate for their behavior to be...

So…. Let me just start by saying I’m not someone that usually leaves reviews but this should be explained. We had a private surprise birthday party for our son here. We paid approximately $500 for this private party. We were supposed to have a half hour to set up but the owners were about 25 minutes late and I’m thinking they forgot about our party. They claimed to have car trouble in their brand new Silverado. I called my mom and delayed my son showing up for the party so we could set up. When I asked if we could just have the party a half hour later so we could set up the female owner said in a rude tone “like what do you even have to set up. I’ll just help because there are other parties after yours and you’re not paying for extra time”. My husband then exchanged a few words with the female owner about how it’s not our fault they were late and we were throwing a surprise party. The male owner came over and tried to hug my husband. Then we realized he smelled of booze. (This was 11 in the morning on a Sunday). He stumbled frequently and could not remember to announce things, games, or songs. We didn’t say much to them because I wanted my son to have the best experience ever. It was so embarrassing because 50 people showed for a party that wasn’t set up for. The owner was so drunk and the female owner was ridiculously rude the entire time. The dj never showed up so we were left with a drunken owner to play dj. Just a terrible experience for us. My son is still young enough and oblivious to all of it. My two cents: plan parties somewhere else, might be ok for a quick skate but we’ll...