SEPHORA — Local services in Marple Township

I rarely leave reviews but after the horrific experience here I felt impelled to do so. I brought my daughter for the grand opening it was very hectic in there but we managed, I bought some things and left once I got home I checked my bag and two items were missing (my own fault for not looking but I just wanted to get out of there) part of me was just gonna take the loss as I didn’t feel like going back and they were small things but I called the store they said to come back and bring receipt so I drove back here’s where the nightmare begins…… So I walk back in still crazy and hectic but I patiently wait as to not cut off anyone waiting in line after that I let the cashier know how I was just here she can’t seem to help so gets the manager (KiKi) I explain it to her and she doesn’t seem interested and goes on to tell me “You sure it’s not in you car” “cashier recalls puttin it in” I tell her multiple times no I checked and that paper bag was upright the whole way home. She says she will check cameras I tell her ok (Keep in mind I have been shopping at sephora on a monthly basis for past 20yrs and have spent an ungodly amount online and in stores) she disappears in the back 10 mins pass im getting annoyed … 20 mins pass I’m getting really frustrated….. 30 min mark I tell the associate you need to grab the manager this is ridiculous. KiKi the manger comes out (uninterested again) to tell me the IT department is having issues and they can’t get the cameras to work and they will have to call me monday 🤯🤯. I literally left trembling with aggravation all over a lip liner and mask. It's not even about the items at this point it’s about the principle. Bad business Sephora to a loyal customer get better management...

Some of the workers here are very friendly and helpful. Others act as though working there and assisting you is an inconvenience. The other week, I walk in and a worker immediately came off with the energy that she felt I might steal something even though I had done nothing to prompt this behavior. She followed me around the store and kept her eye on me when I was just trying to shop and browse. Please have your workers be mindful of how they come off. I felt very rushed and like I couldn’t enjoy myself. I’m 31 but look younger, I don’t know if this is what prompted this reaction but either way it is not kind or...

I went today and coco was super super helpful with color matching me with multiple products and suggestions. She spent a long time with me. I told her i also want to look at more other types of products with her help. Her manager then decided to pull her from me and hand me off to another girl. Not sure why as i was able to make several purchases given how helpful coco was.

Maybe i was determined to be too time consuming or she didnt i was going to purchase enough products. Anyway, well 2nd girl less than helpful because how do you jump in when we were helpful thru a consult.

Bad...