Menards — Local services in Marquette Township

It's a bright and happy store. The only complaint I have about it is the pick up service. It's not really pick up if you're ordering lumber. You need to go find it yourself which defeats the purpose of pick up really. I found this out after ordering something to be picked up and reading the e-mail saying it's not set aside for me and I can't cancel my order.

Lowes sets things aside. Target does. Walmart. Every pick up place I've been going to for years brings things out so I was shocked and I spent all night online trying to figure out how their pick up system works and how I would find my lumber in this huge lumber city so that I could show up the next morning and have some idea of what to do.

I found a map of the store online. It turns out the lumber was in the back like the map says, but not in the area the map said. I had also looked up reviews where people say a guard will come out and scan your code then you go inside so when I showed up I was waiting for the guard. I saw the guard shack. I was parked forever and began to wonder if I arrived too soon or if I needed to call somebody. I was about to leave when the guard came out to talk to somebody else. She was there the entire time! Doing what? I don't know. But she told me I needed to scan my phone on this pole. Later in the day I asked people about this and they said the guard scanned their stuff not a pole.

Either way once inside there was no way I would ever make it home without help finding stuff and luckily there was a number to call and the guy was nice and helpful and the guy on a forklift was super and found my stuff for me. I swear to high heaven he was an angel on Earth with how nice and helpful he was. I forgot all about the non guarding guard because I was so happy.

Met the guard again while leaving and she wanted to see my in my trunk to make sure I didn't steal anything.

Long story to say if you need lumber go to Lowes because they make it WAY easier. And if you don't see a guard (even though she's probably there) scan your phone on this random pole near the pickup entrance the e-mails and reviews never mention.

Thank you to the angel who helped me or I'd still be there looking...

I’m giving 4 stars because I typically love going to Menards but today was horrible. I basically have an issue with a front end manager. Our shopping trip didn’t go as well as planned because an order couldn’t be found but after some searching we got it figured out. Most everything else was good until we went to check out. The guy checking us out was rude and made a scene because he needed to ask a manager to come over for a payment to be taken via phone. My brother was purchasing over 4k in stuff and he wanted to pay by phone because he’s not in Michigan yet. The order had to be placed for delivery in person. He paid over the phone for other very large orders over the last few months. The manager who was summoned to enter his info was even more rude than the kid checking us out. He looked at me and said “one time and one time only”. I said I’m sorry, what? He snarled at me and said, “I said one time, and one time ONLY”. Wow! I guess policies are policies but dang, it’s money and I’d think if they didn’t want to accommodate the purchase, there is a better way to say it. He was rude and made a scene that we bothered him to do this and made sure we knew this was the LAST time. My brother has spent over 40k there since February. If Menards doesn’t want his money, I bet Lowe’s would be...

I've always shopped at and loved Menards until today. I purchased Cardall cabinets from them which are beautiful BUT the doors open so far they hit the doors and drawers next to them. I talked to Dan who sold me plastic arrestor but then they don't open far enough so the sliding shelves work. Menards has hinges which will fix the issue and asked Matt the manager in cabinets for them to give them to me for free to fix the issue. I showed on the displays the issue which he admitted he saw how they hit one another. He said since they hadn't had complaints he couldn't do that even though he could see there was definitely a problem. I've never seen Matt there before but he said he's been there 8 years. I spend easily 20-30k a year at Menards between my properties and they wouldn't give $96 worth of hinges to fix...