JostensPNW — Local services in Marysville

Terrible customer service. Went in to their show room to order my class ring and to try on possible rings and the guy knew almost nothing about the ring sizes or the types of rings they had. He basically dismissed us when we asked if we could order stuff in store and told us to order it online. He also had no clue about their return policy (since I wasn't able to try on the ring type I wanted in person) and told us to call back on Monday. When we called we got an answering machine, we got a new number to call, called that number and no one answered again. For a company that charges so much money for their stuff, they have terrible customer service.

UPDATE: If I could give them 0 stars I would. After the customer service fiasco I finally got my ring ordered. Sadly when it arrived the entire ring was nicked up with the gold outerlayer flaking off in multiple areas. It was sent back (now being over 2 months since the initial order), and came back christmas day. This time the ring was mostly fixed but a black nick still remained in one of the corners. This ring was 400 dollars. There is no excuse for the low quality service and product happening in this company. No school district should sponsor this company, and no person should buy from here, it is likely to be a complete disaster --- And my case isnt the only one, as many people in my school complained as well.

UPDATE (again): When my graduation package arrived at the end of the year there were a few things wrong (not suprising but still thought I would share the royal mess up that this company is). My package was missing my tassel (which was supposed to be delivered the beginning of the year anyways). I had to practically fight the manager guy to get the tassel as it "didn't show up on my order" even though every student got the tassel free with their orders. The worst part however was the quality of the gowns. This material (even compared to 3 years previous when my brother had graduated) was literally plastic. On top of that many people had the wrong size since the size choice was severely limited. This made for a lot of issues with the gown. Again, and I cannot say this enough, try to avoid this place. Its low quality EVERYTHING and high prices...

This company is terrible. Everything is so rushed and they don't really care about anything except money. I didn't know there were options for sweater types and she didn't tell me so now I'm stuck with one I don't like because she was too rushed to show me. Makes graduation process absolutely terrible. Too bad we have to use this company because they are absolutely terrible to work with. I talked to someone online about exchanging the sweater and she said that it was totally possible but then I called and the rudest representative I've ever talked to said I'd have to wait a few weeks for my order to process even though I already have the sweater. Crappy people to work with. Also crappy material for such a high price. The white letters don't even match the white design on the sweater. How do you find two totally different...

I wish I'd read the reviews before I went here. I got a letterman's jacket for my daughter last year. The initial experience was fine, but the jacket is now falling apart even though she doesn't wear it much. The colors compared to other jackets purchased elsewhere are muted and dull. The patches have strings hanging off from where they were sewn on. The patches themselves are starting to unravel. When I contact them to see if anything could be done, I was referred to another company. This jacket was very important to my daughter and she worked hard for it. Its sad that due to the quality she will no longer wear it. It's even more frustrating that Josten's won't help to make things right. DO NOT BUY YOUR JACKET HERE. Go to Jackye's...