At Witt’s End Maui — Local services in Maui

Update: Response from owner typical unapologetic tone of her negative reviews. The shopkeeper wasn't just "doing her job". She was extremely rude in multiple uncalled for comments to my wife and I. A polite and acceptable response from the shop keeper in the situation would have been, "Good morning. Our store isn't open yet and I'm not sure about the other store. It is located immediately next to mine." Or simply, "I'm not sure." Either of these would have taken less time than the scornful comments we were met with.

Original Review: Rudest encounter during our week on Maui or in Hawaii ever. My wife and I stepped into the doorway of Jasmine’s Boutique Ka’anapali Beach location at 9:30am on Saturday morning. We were looking for Cruzin’ Cafe which we were having a hard time finding (it was closed due to COVID). While her door was wide open and she was setting up inside and outside, she told us to her shop wasn’t open and to get out. She told us she wouldn’t answer any questions. As a small business owner myself, good customer service is essential for the most successful business.

We looked to our right under the stairwell, less than 5 feet from her shop door and there was a large Cruzin Cafe sign with their black door locked. Jasmine’s boutique is the white door for reference. I don’t know about the quality of her product, but I wouldn’t purchase something from someone so unwelcoming and...

I was just there, and the store has a cute pitbull dog that was blocking the door. Once we got in, the dog was licking my sister & she asked if the dog could be put away. One of the ladies said that this is the dog's "PERSONAL" space. So since we didn't want to be licked by the dog, we decided to leave, now the problem is the other lady was now blocking the exit out , and told my sister to move so she could come in, so my sister moved to the right, but now the lady said I need to go that way, and wanted her to move again... Between the lady, her 2-year old daughter and the dog, we couldn't get out, as she wanted my sister to move farther into the store for her comfort vs just letting us out!! Despite impeding our exit, she suggested that we were making her feel uncomfortable by our aggressive behavior. I replied, "I'm confused, you are holding us hostage by blocking the door and trapping us in a small space with a HUGE attack dog & you feel uncomfortable." Once she moved further into the store, I grabbed my niece & squeezed past her. As we made our getaway, she yelled at us, "you people" are so rude!!!

I couldn't believe the service or lack there of!!! Thanks for souring our wonderful...

Unfortunately, the owner, as another reviewer posted, is extremely rude. It is too bad, since the products and materials being sold were beautiful and handmade. I was planning on purchasing a couple items, but after the owner made it clear she is no fan of tourists by patronizing me when I asked to use the fitting room, I chose to leave this establishment. She seems to think it is ok to treat customers like they are stupid and insult them when they have questions about sizing or where specific items are located in the store. I suggest to the owner, if you don't like tourists, probably best to setup shop outside the tourist spots. Better yet, get out of customer service related fields as your business would thrive if only you had a better attitude. I was disrespected and in shock over my mistreatment that I walked out, which I have never done before. I'm all about kindness and treating others with respect no matter what. This shop's owner is the antithesis of what the rest of Maui has been, which is kind and welcoming. I recommend other tourists to shop elsewhere to support local business that will treat you...