Hawai‘ian Village Coffee — Restaurant in Maui

Day 1: Great experience. The cashier was friendly and helpful. I ordered five drinks which was about $50.

Day 2: Things were okay. Same cashier, but I could sense some impatience and frustration. Still ordered same five drinks.

Day 3: Not okay. Same cashier again. I ordered five drinks for my daughter's birthday she specifically wanted Hawaiian Village Coffee. If it weren't for that, I would've walked out and gone to Starbucks, where I've been thousands of times and never once been treated with such unprofessional, snide, condescending behavior.

So forgive me if I stumble over my order or use Starbucks vocabulary instead of you acting like a fool. My daughter was standing right there, feeling like it was her fault for wanting this place on her birthday. That's unacceptable.

While waiting in line, I watched how the cashier treated locals vs. tourists. The difference was obvious. If she could average that out, she'd have solid customer service skills and probably earn better tips for the team.

This is my third year coming to Hawaiian Village Coffee while on vacation. I've never had a run-in like this before. The business itself seems fine, but your frontline customer service needs...

As a fellow barista I understand that sometimes people are a little more difficult and working in a customer service job is a choice. I explained what I wanted and told them sorry it’s a little difficult but I will tip. I came here yesterday and the lady was very nice and this morning I got service that was rushed rude with facial expressions and cutting me off so I didn’t even get to finish what I wanted before she was telling me that they couldn’t make my drink even tho I had it made yesterday. Everyone makes coffee differently so as a fellow barista my goal is to always make the drink how they want it with and make it right not make a person feel less of a person because they know that they want. I drove 54 minutes to come back to this coffee place because I thought it was so good after doing the Maui off road atv tours yesterday and I won’t do it again because how you are treated is the main reason people come back. Luckily if you’re a regular you get treated with dignity. Should’ve read the reviews before hand because MANY people said...

This place is AMAZING!! Comfortable atmosphere. Homey feel, yet clean. The guys working behind the bar seemed to really enjoy their job. They were laughing and joking with each other while paying close attention to customers in the line. I watched as one of the baristas personally brought out a specialty espresso drink to a new customer coming in to visit. The details of the drink was explained to him in a non condescending way and even proceeded to go out of his way to get the customer a water bottle later on even though the soda case was out in the lobby.

As for the actual food and coffee. My Carmel Breve was delicious. Great foam. Great flavor(for someone who prefers a sweeter drink, ask for ex sweet). Great shots. Great temp. Chocolate muffin was simple and moist. Overall I am so satisfied. I'm a barista myself and love coming to other coffee shops to study. I rarely ever write a review but I just had to for this...