Spa Montage Kapalua Bay — Local services in Maui

Could not be more disappointed from my seriously expensive day at the spa. First time here and expected more of a 5-star experience than my introduction to the spa with a couple of hotel guests on a "tour of the property". I found myself on my own after that to get my locker. The steam room didn't work and when I finally got it to turn on the noise from the steamer sounded like an explosion! There was no spa staff to speak of on site. The young woman who did my facial tried but I felt like she was pitching the products the whole time. I was just hoping for a little peace and quiet. After the spa service, I met my husband at the pool to have lunch. There was no one there and one of the other guests said they had been waiting for 15 minutes to order lunch. I went back to the main desk to ask if we could have lunch at the pool. The hostess at the front explained that they were "very busy" and she could radio someone if I needed to order. I went back to the pool and eventually, a not very friendly young woman, came and took my order. She was in quite a hurry and I had to insist that she go take the order for the other guests as well. Food was delivered. It was adequate but not great. The pool attendant never returned and after and hour, my husband and I decided to leave, but we had the outstanding bill to pay. We continued to wait and then finally decided to pay at the check out. This is where my 2 star experience went to a 1 star and maybe even a zero as I explained to Tara that I just wanted to pay my pool bill and finalize the spa tab. Tara said I would have to pay at the pool. I explained there was no one there and so she said she would have to radio the woman to come take my ticket. At that point I suggested I just give her cash, with the hopes that she could turn the ticket in. I explained to Tara that I was really disappointed and she explained that they were just "really busy". There were 3 people at the infinity pool during my stay. It was clear upon check out that I was very disappointed. Once staff realized that I was disappointed , they turned a blind eye and discontinued any conversation with me. Part of my disappointment is that this whole experience today is so "NOT MAUI". I have enjoyed incredible experiences at the Fairmont and at the Grand in Wailea, so I know 5 star service and really appreciate when someone treats me well. I'll never go back and would suggest that if you have made it through this review you think twice before going...

Had the best prenatal massage (and probably best overall massage) of my life here. It was pure magic and worth every penny. The facilities are beautiful, including the infinity pool and they encourage you to make full use of everything during your time there. I also got a mani/pedi while I was there which unfortunately was a nightmare. The manicurist was very rough and not very friendly. At one point the products she was using were burning my skin and causing my arms to break out in hives and when I voiced my concern she said “it’s fine. It will get better”. I was uncomfortable through the entire treatment. I told the reception about my AMAZING massage and less than amazing mani/pedi when I checked out and they gave me 10% off which I appreciated, but honestly I wish I had never booked it or could’ve gotten my money back because it just gave me a bunch of discomfort and not so great looking nails.

*5 stars for massage, 2 stars for...

Awesome place. We loved it all. My two tips if you go is 1) bring your own flip flops, the sandels they provide are a bit painful. 2) Bring a Hat. There is a lot of shade but can be sunny. My husband has a sun allergy and the Infinity pool is completely sunny. So if you're light sensitive or anything bring your own hat.

We loved it all. The only down side is they have no food. They no longer sadly have a juice bar. They told us we could walk down to the restaurant at the hotel and gave us walking directions. But when we finally walked over there all the food services on site where closed. There was no where to get any food. We were so hungry we ended out beautiful spa day with fast food which was a big let down to the end of the perfect day.

But still 5 stars. I do hope they get a juice bar back. It's needed. We were offered snacks in a lounge but they were out of snacks most the day so we had water and...