Napili Village Hotel — Hotel in Maui

This is a very cute time capsule motel. Our rooms were clean and stocked basically enough to get a meal out. An additional larger frying pan would have been helpful(there was only one). But I fried potatoes in the pot and it worked fine.We got 2 rooms for ourselves and our boys. We went to Costco and stocked snacks for teenage boys and breakfast lunch items for easy beach food. This motel is a great choice for the not so rich people who want to experience a paradise vacation but need to still pay the mortgage. We did eat one meal out a day but the convenience of a stocked kitchen was so helpful for a family. Floors and walls are a little thin but at night if you run your fans and AC you don't really hear much else. During the day you aren't really there or you're just as noisy. Beach access was perfect. Parking was fantastic 😍. Small place but always a spot. The beach we have access to is clean and beautiful. We snorkeled there. Saw octopi, a turtle, and lots of fish. Great sand, easy access and beautiful sunsets. That whole side of the island has Wonderful beaches, stop at all of them, you can't go wrong. None of them are crowded. As far as bugs we didn't have any issues but we were up a level. Did see a roach in the pool at night and we got out. There are flying roaches and one flew in our room when we had the doors open for the amazing breeze. I don't do bugs and would have checked out if I had any inkling of an infestation . I definitely wouldn't have cooked there, seemed good to me.... The grounds are well kept. You can switch out towels and linens but it's a do it yourself situation. You will be remaking your own bed. Didn't bother us, it was nice to have fresh sheets. The room cleaning fee is extreme considering it is only after you leave that they clean. We did borrow a vacuum to do some upkeep about 4 days in ourselves. Bathroom counters and dishes are on you. I always travel with antibacterial cleaning wipes so I was able to wipe down bathroom surfaces daily. I suggest that for you. Dish soap, a new sponge , paper towels and toilet paper we're all supplied. Toaster , coffee maker and filters, and microwave were all there in addition to the stove. Overall we liked the laid-back atmosphere. It was like having your own apartment and nobody bothered you. The week day office staff was so kind and courteous and just wonderful to work with. The man who does the cleaning and up keep was polite and thorough. The minus one star is for the harsh and rude weekend office staff. We witnessed her fight with tenants from Poland and she was unkind. She is at the very least blunt. We didn't like her management style and kept our distance which really isn't hard. Other than that we really enjoyed our stay. The price was great. The place was simple for simple people and it afforded us the opportunity to do what we really wanted to do which was see Hawaii and spend money elsewhere while having a bed and a shower a short walk from the beach. It was an amazing trip and we are thankful to napili village for a very comfortable atmosphere. We will stay here again as...

We absolutely loved our stay at Napili Village Hotel. First, the pool/courtyard area is so incredibly beautiful. We loved sitting on our lanai (balcony) every morning and night. We actually ate most of our meals on it. Second, the location was PERFECT for us. We didn't know it at the time of our booking, but Napili Bay is less touristy than Wailea (where most of the hotels are) so it was super quiet and relaxing. We loved this and have already recommended our friends traveling to Maui stay in Napili as opposed to Wailea. There was also a small public beach a few steps away that we enjoyed sitting on at night. Napili staff were amazing, I communicated with Dean mostly and he was super responsive to my texts and extremely helpful in addressing any of our needs. Our flight home wasn't until 11 PM and Dean was extremely accommodating allowing us to use the room past our check-out time so we could adventure during the day and still be able to shower prior to our flight. Then last minute we actually decided to extend our stay a few days and Dean was quick to help us do that. Lastly, we loved having a Bob's Snorkel Shop attached to the hotel. It was so convenient to be able to run down and rent some snorkel gear for the day. The guy running the shop is also extremely nice and helpful, letting us keep our snorkels a day or two extra and not charging us.

The only con is the check-in process was a tad confusing and stressful after a long day of travel. We had received an email prior to our arrival detailing the check-in process: a lockbox with our room key in it would be near our door and we would use the provided code to open the lockbox. I had a feeling that wouldn't be the case, so I attempted calling a few times prior to arrival but with COVID reduced hours and staff, my calls were never answered. So when we arrived at 1 AM, there was no lockbox and the office was of course closed. We managed to get into our room by popping a window pain out but obviously that is not ideal... Apparently Dean, hotel staff, was waiting up for us and had left his number taped onto the office door (which we did not bother stopping at because it looked closed) and apologized for the email that had been sent out with outdated check-in procedures (pre-COVID).

Aside from this incident, our stay was wonderful and this definitely did not ruin our trip in the least bit. I highly recommend Napili Village Hotel for the price, location,...

They need to hire new property managers and whoever is running it now needs to go. It's a total lipstick on a pig place. They have a nice pool and grounds, and furnishings , but the whole place needs to be redone from the inside out. The hotel management doesn't seem to care about offering clean bathrooms as the one we stayed in had mold in it and the tile was so worn down that a KOA campground would have been cleaner than what we got. The carpets smell really bad and mildewy, the stove is original and is rusting , the beds are super stiff. Management is not interested in taking action or true accountability and lightly cared about the condition of the room when it was addressed to them. The only thing going for it is its closeness to the beach and the pool. It has a lot of potential but the owners/management don't seem to care. Oh and the hotel front desk people leave about an hour after check-in so if you have issues with your room, you have to wait till the next day when they return. Oh and if you have an issue with your room, front desk staff leaves an hour after check-in. It’s the kind of place that probably has bed bugs , glad we...