McCall Sports — Local services in McCall

I had an unpleasant experience, and I’ll try to detail it sticking to the facts of what happened. They outfitted half of my group for cross country skiing. Each person said their size in US sizing and the gal helping got them a pair of boots to try. When it was my turn to say my husband’s size (who wasn’t there in person) I asked if there was any chance they carry size 14 men’s. She said, “I don’t know we do European sizing”. I thought this strange as she seemed irritated but had just helped everyone else in US sizing.

I said, “I understand if you don’t have it, I’m just not sure the conversion to EU”.

She said, “We gave out our biggest size this morning”.

I said, “No worries what size was that?”

She sighed and said “45.” (You could see the irritation all over her face here. It felt passive aggressive to one word me with the EU size especially after I said I’m totally lost with the EU sizing)

I said, “Ok…. Is that about a 14?”

She said, “Like I said, I don’t know”.

At this point I was feeling uncomfortable. I said, “Do you want me to Google it?” She said yes, so I pulled up my phone in front of her to google the conversion. Again, everyone else gave their US size and she helped them no problem.

Then, as I’m googling, she finally said, “The size we gave out this morning was a 12.5 US for reference.”

I would have appreciated something along the lines of “Darn it, our biggest size went out this morning and it was about a 12.5. I’m sorry about that!” As opposed to the thick attitude and the run-around she gave.

I’m not sure why she was helpful to everyone else, but literally had me on Google trying to figure out conversions for a shoe she knew she didn’t have. My sister was with me and was stunned at the attitude out of nowhere. We think she was bothered that my husband wasn’t there in person? But we aren’t sure because we did other rentals for people who weren’t there in-person and she wasn’t rude about those ones.

On top of it all, I had been to your store the day prior to buy some ski boots for myself and I was the one who took the rental pricing sheet home to my group, convinced 10 adults to rent, and hauled my group to your store raving that it was great service. How embarrassing!

My sister and I walked out and went down the road to Home Town Sports where they had tons of sizes so I outfitted my husband and the rest of the family through them. They were pleasant, cheerful, and joked around with us about my husband’s ridiculous shoe size. You could tell they genuinely wanted to help and to give us a good time. That’s just my experience and maybe she was just having a bad day, but I will definitely go to Home Town Sports over McCall Sports for the customer service and overall better experience. The prices were the same, too!

(Writing from my...

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