Major rip in sweatshirt...made me pay shipping to get a new one......
Cute store with a wide assortment but when I got home I found a major rip in the seam of a sweatshirt. I called and they informed me I would have to be the one to pay for shipping the ripped one BACK AND THE NEW ONE! I would be paying for shipping that cost more the the sweatshirt originally cost just so I could have one that is wearable.
Their customer service clearly needs work. The staff were friendly to work with but their policies are NOT in the customer's best interest. Due to the lack of quality in the sweater, I won't be going back and can't recommend it. I ended up fixing the sweatshirt myself and chose not to pay $40+ in shipping just so they could...
   Read moreTerrible customer service! Took my 11 year grandson who was excited to spend the money he earned on a T shirt souvenir, picked it out on his own and I failed to check the size before we paid. 30 minutes later he put it on & was to small, right right back to the store only to be told no exchanges on sale items.I asked Who I assume was owner/manager if this time she could make an exception since we were getting the same thing just a size bigger and it had only been 30 minutes, and it was my grandson. We were Very harshly told No Exceptions. If she made one for me she would have to for everyone.I told her I would never shop there again which she informed me that was my prerogative. They must really be flush...
   Read moreThis was such a cute little store. However I felt like the employees were very unprofessional. When we walked in we were greeted by two women, and then they immediately returned to their loud conversation about another employee- giving her a mean nickname they referred to her as and talked poorly about her the entire time we were in the store. They we were not quiet about it at all. The sweatshirts were adorable but the majority of them were all out of stock besides XL. I’m not sure how often they restock but I was bummed every one I loved didn’t have any sizes...
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