Primisys — Local services in McMinnville

UPDATE: After seeing my review, the owner, Chris, personally reached out to apologize for the unprofessional behavior I encountered. He took my concerns seriously and had Josh replace my hard drive within 24 hours. My laptop is now performing much better. I really appreciate the quick turnaround and Chris’s effort to make things right.

ORIGINAL REVIEW I had a very disappointing experience at this computer repair shop. When I first called a week ago to inquire about replacing my hard drive, the employee I spoke with was professional, helpful, and told me the process would likely take a day. Based on that, I scheduled my visit and came in a week later expecting a straightforward service.

Unfortunately, the in-person experience was completely different. The employee who helped me was rude, dismissive, and talked down to me rather than offering clear, respectful explanations. When I asked about data recovery, instead of kindly informing me that it could take months, he made me feel judged and belittled. It was as if “Mr. IT Guy” cared more about showing off than helping a customer who came in with honest questions.

I left feeling frustrated and disrespected. It’s disappointing when one employee gives great service over the phone, but the in-person experience ruins all trust in the business. I won’t...

As the procurement agent for a highly technology-dependant business, I went out on a limb and tried "the local guys" (Primisys) for a couple workstations. Since then I've turned to Primisys for all of my company's hardware needs. I've been purchasing several machines a month, to keep up with our growth and replace our worn out machines and been blown away with the customer service and quality of the Carbon Class machines they build in-house. Super-competitive pricing on both mid-grade and high end HP and Lenovo notebooks with the "Big Box": and internet stores, but with the bonus of having a knowledgeable and eloquent local contacts, who actually answer up the phones and reply to RFQ emails in a clear and concise manner. Save your time, lower your blood pressure, do yourself a favor and use this local "brick...

When I got home from vacation, I went to turn on my computer and it would not reboot. After trying everything, I called Primisys. I explained the problem. My computer is 7 years old so I wasn't sure if it was worth it to fix or bite the bullet and get a new one. I talked to William who was so kind and helpful. He told me to bring it down and they would look at it. I bought it down there around 2pm. John was amazing. He said he thought he might know what the problem was. Long story short, he was able to fix it for me that same day! It only cost $75. I highly recommend Primisys. I feel they go above and beyond and the customer service is exceptional. They are so reasonably priced. I will tell all my friends about them and they have a customer for life in me. Thank you so much, John...