Electronic Filing Center — Local services in Menasha

Our 2014 taxes were done at Electronic Filing Center in Menasha by a woman named Jennifer. She refused to add our medical expenses in our taxes which she stated that it wasn't enough to include in our taxes. She determined this without even calculating any of our medical expenses, which I was sure was more than 20% of our income. Not only that she was rude and appeared very impatient, this year's taxes (2015) we found out that she filed our 2014 state and federal wrong. She did not attempt to even help us get the best return possible but instead we had to pay back. The volunteer who helped us with ours this year found the mistake and pointed it out that we should've gotten a return back. Very disappointed with this particular person. If anyone decides to go here for their taxes, ask for someone else. We had paid over $100 for...

This is my first year of doing tax with them. I have the worst experience ever. Drop off my tax and since it's a business the manager name Jenny supposed to complete mine tax. About 2 weeks I hear nothing back from them I called to check on the status one of the assistant who answered the phone told me it was not ready and they would give me a call back soon! Waiting for 3 week. Called back got the same answer. was so disappointed at the owner that he hired such a lazy manager. Took them a month to finished. And now I received a letter from the IRS saying I owned them when my return actually showed that I got some refund back and that some calculations was done incorrectly. Im so mad! It will be my first and last time there....

We had been going to E.F.C since they were on Wisconsin ave getting our taxes done. Normally no problems this year they were horrible, no one there to do small business as my husband drives for a living they should have looked and I know that they have in the past so they are aware of what you are coming in for. This time a different person who was none to polite and honestly we were not happy ( *&%^$) that we had to schedule another appointment because no one there could do our taxes. So she asked us to leave. NO PROBLEM! they have become so BIG that the service sucks. We will go elsewhere from now on, they are not the only tax preparation...