Burlington — Local services in Mesa

went at 11 pm on a friday since they closed at midnight, I am currently 5 months pregnant and i had asked the manager Carrie or however you spell it to use the bathroom since it requires a code, she rudely and blankly just said no and walked away before i could even say anything. I still stayed and shopped around with my husband and around 11:55 pm we were already in the checkout line and there was still other women shopping and she (Carrie) very rudely told them “we close in 1 minute can you stop looking and get in line” and they didn’t say anything. the whole time we were shopping she was very unpleasant and rude to everyone, i understand the store closes at 12am but she had told them before it was even midnight and she said it in a super rude way. once we were done paying and the other ladies were next in line Carrie waited sitting down by the main entrance until they left to close the doors even tho it was before midnight. If she was having a bad day that’s understandable but why take it out on the customers? Store had great selection and was great but her nasty attitude just ruined the whole experience especially with the whole...

I spent almost $300 at Burlington yesterday buying winter clothes and pajamas for my kids. They told me that the fitting rooms were closed, so if anything didn’t fit it could be returned within 45 days with my receipt. Well, my daughter’s Halloween pajamas ended up being way too tight, so I went back today with the receipt to exchange them for a bigger size. Instead, I was told they wouldn’t take them back because the price tags weren’t attached.

What’s the point of requiring a receipt if you won’t honor it? The pajamas are in brand-new condition, but because the tag wasn’t attached they refused to help me. That’s not customer service, that’s just policy over people.

This makes no sense, especially since it was their policy that forced me to buy without trying anything on. I followed the rules, kept my receipt, and just wanted an even exchange. After spending that much money, I walked away with zero help and a bad taste in my mouth. I won’t be...

I would give no stars but thats not an option THIS IS FOR THE OWNER IF YOU WANT PEOPLE TO SHOP AT YOUR STORE AND GO BACK THEN I SUGGEST THAT YOU DONT HAVE EMPLOYEES THAT ARE RUDE TO YOUR CUSTOMERS AND LIE TO THEM AND THEN HANG UP ON THEM IT IS VERY UNPROFESSIONAL AND A BAD WAY TO TREAT YOUR CUSTOMERS WHO MAKE YOU MONEY TO LIVE THE LIFE YOU LIVE YOUR STORE POLICY ONLINE STATES THAT YOU CAN RETURN WITHOUT RECEIPT BUT YOUR STORE MANAGER LAST NIGHT FORGOT HER ODD NAME BUT SHE SAID NO RETURN WITHOUT RECEIPT AT ALL BUT THATS NOT WHAT IT SAYS ONLINE AND THAT IS FALSE ADVERTISING AND A CRIME TO DO TO YOUR CUSTOMERS SO I SUGGEST YOU SPEAK TO YOUR EMPLOYEES ABOUT BEING LESS THEN HONEST BUT REALLY DO SOMETHING ABOUT IT SO IT DONT...