SEPHORA — Local services in Mesa

Edit: in the end, Sephora online took my return without any hassle, it just took awhile. I have visited several times since and love their associates. Also, I would change this to 5 stars, but they don’t have so many samples in their stores. It seems like all the Sephora locations don’t give a sample with a purchase anymore.

Two stars for how lovely and friendly and helpful the sales associates were. I felt very safe and love the protocols they have in place to maintain safety.

3 stars deducted for Sephora’s corporate policies. This includes not accepting exchanges of new products and not fulfilling orders in a timely manner. I placed 2 orders in May that did not arrive until a month later—in June. It is now July and they tell me, “too bad, I cannot accept this return because it’s been 60 days” I am an Ulta diamond member and Working my way to the the highest VIB level, at Sephora, since they have a lot of unique items. I have been disappointed with the slowness of the orders and the lack of samples And promotions promised with online orders. When I chatted with customer service about the missing items in my order, they said “ don’t worry, you can get samples in the stores” well, I was not offered samples with the items I got today, despite the fact that the associate could probably see the dozens of orders I’ve place in the last few months.

I will try to write a letter to corporate and will update this post to see what they say. I already told the associate I would not shop at that location of Sephora again and she didn’t seem to care. I don’t often make returns, unless an item was damaged in shipping or is unused, but even Ulta has allowed returns of unused items beyond 90 days, due to...

I have never had a bad experience when walking into a Sephora, Until today at Dana Park. I needed some makeup for the summer. I was given Melissa to help. I'm surprised with all the good reviews about her, that she wasn't as good as they say.First I would like to add she was helping me for 25min. She wasn't the friendliest at first and I thought I would give her a chance. She stated that it's better if you come in with a blank face meaning no make up in order for her to color match. I just got off work and how many people actually come in with no makeup. We tried a few different concealers and then went in to full face and she went to look up what I had purchased before. I mentioned it would not matter because what I had before was for the winter and I would need a completely different shade for summer. She then stated well I can't really help you, you have make up on, it's like checkmate. The best part was when she said I have already spent a lot of time with you. Last I checked isn't her job to help the customer find what works for them so the customer leaves happy. I stated to her that I have never had an issue walking into Sephora and getting help before. She just stared at me for a long while and I said thank you for your help, and asked her name. Then she stated she was a makeup artist. If that is the case with Melissa then she needs to have a better attitude and better customer service and care about helping someone find what they need. Worst experience ever. She should find a different career, if she is so unhappy with doing her job!!!! I will definitely mention to my friends to not get help from her when they go to...

I had a negative experience at the Sephora store today. The employee with dark hair provided poor customer service and made me feel unwelcome. Despite my polite request for assistance with Prada perfume while wearing my nurse scrubs, she seemed disinterested and initially appeared unaware of the product's location. When I located the perfume myself, she seemed unresponsive and hesitant to accommodate my request for the largest bottle. Additionally, she refused to allow me to hold the perfume while continuing to shop, a practice I had not encountered before. Due to her unhelpful demeanor, I sought assistance from another employee with blonde hair, who was courteous and respectful throughout the transaction. However, I was deeply disappointed by the initial employee's behavior, which I found to be unprofessional.

During my recent visits to several Sephora locations, I observed that they were all crowded with staff members actively engaging with customers. However, my experience at this particular Sephora was notably different. The store appeared empty, lacking the lively ambiance present in other locations. I did not receive any greetings or assistance, which contributed to a rather disheartening atmosphere.

UPDATE: I visited the store on September 27th around 11:45 AM while on my lunch break from work and purchased the 3.0...