O'Reilly Auto Parts — Local services in Metter

Usually, my experience with OReilly’s is always 5 stars or better. It concerns me that a member of the O’Reilly management team would be so cruel, rude, and disrespectful. The leader of the store, Ms. Jai, was surprisingly impatient, extreme, and prejudgmental towards me and my mother.

We visited the store after experiencing a problem with a part originally procured as an online store pickup.

Certain that there was a record of purchase on my account, I provided identifying information but she didn’t query appropriately. After two attempts, she completely lost it and became combative, argumentative, and belligerent towards me.

As this review is also associated with the prior comments, here is why there is a second review:

After driving another 30 minutes to a different location, the professionals at the other store identified the order and availability of the part in less than a minute. One problem: they didn’t have the part on hand. Instead, the identified Jai’s store as having the part.

They called the store to let them know that they transferred the purchase exchange to Jai’s store and notified the manager that I was on my way to pick it up. They provided my name and I’m sure she knew exactly who it was. Unfortunately, by the time we made it back to the store (fuel is expensive!) it was 3 minutes past closing. The employees were leaving just as we drove up.

It was an emergency need. Much time was wasted. There was no respect shared through Jai’s leadership. And, she projected herself upon the other employee in the store, almost as though she felt powerful enough to reassure that if the matter were reported with a complaint, she would never be held accountable.

This is how I feel: I spend A LOT of money at O’Reilly’s. When I spend my money wherever I spend my money, I expect to be treated with the same courtesy and respect as every human being, nothing more but certainly nothing less. If the attitude reflects the culture of the senior management team, I will need to rethink my priorities for sourcing of parts and referrals, but I don’t think it’s upper management. I feel that this was a one-bad-apple in the bunch situation.

When I told Jai I was going to report the incident, she replied, “Go ahead! My name is Jai and I will tell them what I did!” I have worked in service for a long time, professionally and as a volunteer. If I had treated anyone the way she did, I would have been rebukes, corrected, and subjected to opportunity loss. It is shameful to see people mistreated by others. I did nothing to provoke her, nor was I rude to her. She intentionally made things difficult and displayed a low level of emotional quotient in handling the situation.

Metter can do...

Metter OReilly’s Only had Left Side Part in stock. So I purchased it. No one (three employees) offered to try to help me find thd Right Side Part that I originally asked for also. So then I went out to my car and started calling around to other OReilly’s stores. The Reidsville store only had the Left side also, but was very apologetic and kind by looking up any other stores close with the Right Side Part in stock. He unfortunately could not locate it but offered (without asking or prompting) to order the part I needed. (Reidsville OReilly’s had great customer service and willingness to help me.)

So I called another parts store in Vidalia to check availability. This store was very friendly over the phone, had both the Left and Right side parts in stock and placed them both on hold all over the phone. I was thanked for calling and advised my parts were set aside for me.

I took my Left Side part back into Metter OReilly’s because it will be way more convenient to only have to return cores pieces to one store. There were 3 employees working and it was obvious none were not happy I was returning my part. I was questioned about reason for returning this part, then 3 other customers (who came in after me) were helped while I stood at cash register. I was given the excuse of “not having the change” but after waiting and an employee going back and forth to the same cash register (but not the cash register I originally paid for my purchase with cash at) one of the 3 employees found enough “change” to refund my purchase. It was obvious that the employees were not wanting to assist me because I was returning this part. Customer Service goes a long way with me; this is not how to treat your repeat customers and think they’ll...

I had a bad experience because of my race. The young white boy refused to acknowledge me when I walked in the store. I was the only customer there at that time and he was the only employee at the desk at that time. He looked at me, looked back down at the computer to continue what he was doing. I waited to see if he would acknowledge me but he never did. So I asked can I get some help.? Then he said in a minute. When he decided to help me I told him what I wanted, by that time another young Hispanic guy came out and got the part I asked for so I know he heard me from where he was in the back. Then I asked the first guy if he could put it on for me, he replied we don't go out to help with things like that. When I told him I'll go to another place that would help, before I buy the part from them, they decided to attempt to help. This is the first time I've ever had a problem with this O'Reilly's auto parts store. Some Young peoples are so lazy they want a pay check but they don't want to have to work for it. They'll only do as little as...