Dover Jewelry & Diamonds — Local services in Miami

Dover Jewelers is simply best estate jewelry store. My dealings with them were entirely long-distance via the internet and phone, so I imagine that their in-person service is as professional, caring, detail oriented and accommodating. I will recommend them to anyone I know seeking a jeweler.

Allow my story to serve as testimonial: In searching for the perfect later-life engagement ring, I was seeking a unique estate piece. I live in close proximity to New York City, so there are a plethora of diamond jewelry dealers where I was able to view rings in person. However, none were just what I wanted. Extensive on-line searching led to several possible rings, but (a very big “but”) most were too far away to travel to see in person. Numerous jewelers could arrange to have a ring sent, but only after my fully purchasing the ring with the promise of a refund if I was not satisfied upon inspection. Having been burned by various internet and/or credit card issues in the past, I was reluctant to wire tens of thousands of dollars with merely the hope that an unknown jeweler would keep their word. Upon further digging, most at least would impose shipping/insurance charges and some even had hefty hidden “re-stocking/handling fees” which would have amounted to several hundreds of dollars, all merely to look at a given ring in person to confirm if it was what I was looking for.

Not Dover Jewelers. I am still in shock at how professional, friendly and accommodating they have been. First, the ring could be sent to me (from their store in Miami, Florida) at their cost both ways! Secondly, they merely required a “hold” for the purchase amount on my credit card – never actually charging me unless I later decided to keep the ring. Is there a fairer way to conduct business from afar for a product as personal as jewelry? In fact, their ring was exactly as advertised in terms of main diamond rating and clarity (not always the case if you’ve shopped around and then looked in person) and it was indeed “the one” for me. As promised, Dover Jewelers further paid for return shipping to/from them so that the ring could be properly sized (an up-size by the way, no charge) and also complied with my request that the shank be made a bit wider (as an antique piece it was a bit thin). Again, no extra charge. The ring was back to me within the week with gorgeous resizing/reinforcement. Throughout, my questions and communications were handled promptly, honestly and thoroughly (including with careful discretion as this was a surprise purchase). Before even seeing the ring, I advised Dover that I would be happy to always consider them in the future for my jewelry needs solely based on their business focus of truly putting the customer first.

I recommend them with highest praise in all aspects of their merchandise, design, professionalism and service.

UPDATE: 11/1/16 Flash forward to 2016. Now I was looking for a wedding band. Nothing “stock” was just right, and my fiancée and I both hoped for a double band look that both conformed to her unusual antique ring setting yet also complemented the engagement ring (versus either overwhelming it, or distracting from it). I sent some sketches of what I had in mind back to Veronique at Dover Jewelers. Viola! Again, with easy but through email and phone communication we were able to arrive at a rendering for a custom band which we approved. The final product was custom hand crafted and arrived shortly after - it was EXACTLY what we hoped for. Stunning. (see photos).

Beyond the amazing craftsmanship is an equally outstanding commitment to personalized, thorough, professional service. Though we live over a thousand miles away, I continue to send any relative or friend interested in jewelers to Dover Jewelers because I can be certain of both the excellent product and service they...

Hamid and his staff rock! I would give 10 stars if possible! To give perspective, this is only the second review I’ve written, as I only reserve reviews for exceptional service! Background: I have been purchasing from Dover for years via EBay and their website for nearly 20 years. Now I am in the selling mode, so why not sell via Dover? Plus, my diamond engagement ring (purchased at Dover years ago) needed a prong repaired. So I needed an excuse to come to Dover in Miami! A cruise out of Miami was the perfect excuse. I set up an appointment at Dover on Thursday (My cruise was on Saturday). Happenstance caused me to be greeted by Hamid (owner) who graciously and patiently handled all my 127 jewelry pieces for EBay auction consignment. He took pictures and ensured the correct count. He also looked at my engagement ring to be repaired and said that the broken prong needed to be replaced and that this could take time. At any rate, he would take care of everything and after the repair, the ring would be FedExed back to me at home in AZ. All complimentary! Incredibly, Hamid texted me at 10 pm that night to inform me that he expedited the repair, all 4 prongs had to be rebuilt, and likely the ring would be ready by 12 pm the next day! Next morning (Friday) I got a call from his assistant, Vivian, who said that my ring was ready! I picked up my ring and had it with me on my cruise on Saturday! I am beyond thrilled to be wearing my ring on the cruise! Since one of the prongs broke a few months ago, I have not been able to wear my ring. Hamid provided exceptional aftercare and service by personally handling the rebuild/ repair of my engagement ring that I purchased years ago. I knew that Dover would take of me! Hamid is a true gem! Thank you so much Dover and Hamid! I am your customer for life! You guys...

I recently enlisted the Help of Dover Jewelry & Diamonds in the creation of an engagement ring using diamonds from both my grandmother's engagement rings.

As a guy with limited knowledge of jewelry, the prospect of completing such an undertaking had me very stressed. In a city like Miami, there are just so many choices, I was completely overwhelmed. Thankfully I found Vivian at Dover, who was able to assist me through the whole process, using her expert knowledge and passion for diamonds and jewelry to guide and teach me along the way. The end result was a stress free experience resulting in a magnificent piece I am tremendously proud of, that will continue to be an heirloom in my family for generations to come. I know my grandmothers would be proud not only knowing that their memory will live on, but also in the excellent value I received.

If you are a guy out there feeling overwhelmed by the thought of choosing an engagement ring, go to Dover and let Vivian and the team there put your mind at ease. The respect and care they have shown me has earned them a customer for life!

I also want to thank the consignment department for their suggestion to let them sell the extra pieces I had rather than just taking a scrap price. Their honesty is greatly appreciated and I am sure their online sale techniques helped me receive the best possible price. I would highly recommend talking to them if you have some pieces that you are...