Xfinity Store by Comcast Branded Partner — Local services in Middletown

After upgrading my TV channel package via the app, which is where Xfinity directs you to do that type of transaction, it took 13 days and hours of trouble shooting via their terrible chat to finally have my upgraded channels tune in. I spent over 10 hours with live agents in the chat, being disconnected several times on their end, before they allowed me to talk to a real person over the phone. They then down graded my service without my consent, refused to provide my agreed upon monthly fee for the package I HAD to do via their app. Today I finally got my upgraded channels, though I had to go a this location, wait over an hour and a half to receive 5 minutes of service, just to come home to find my service was still not activated correctly. In the end, I somehow got to speak to the loyalty department and had to comprise and lower my Internet speed and pay an additional $4 per month for some reason. We are looking into GoNetSpeed and will be making that switch as soon as possible. All of my wasted time could have been saved if they allowed me to talk to a live person over the phone in the first place. I highly recommend people look into...

VERY DISAPPOINTED, I have been a steady customer for well over 25 years. I have always been able to call and work out a new plan to lower my monthly Bill whenever the price increased. This year the price has Skyrocketed to $232.00, and they are not willing to work with me at all. Now they want to just brush me off and say

here's a website, try and see if they will reduce your bill by $30.00.. I had it with COMCAST, if they aren't willing to Work work with me, after 25 years, but are trying to get new people in for a much cheaper price, then they are going to lose me... I am already looking and ready to switch.

UPDATE: Tried to transfer service from one house to another. The person helping me seemed confused and didn't know how to do this. I decided to go in person since you can't reach anyone on the phone. He totally botched up the whole transaction and lied about service not being interrupted for my 94 year old mother. Well, mom has no TV for over a day, spent all my afternoon trying to fix things, wasted my entire time. Person on phone was extremely helpful, but still couldn't fit things. Xfinity reputation, wish there were...

Store employees are not well trained in providing tech support for basic issues. If Comcast is going to sell cellphones then their staff should have basic training, or be able to contact tech support customer service. I went in today because my phone turned off while charging and it wouldn’t turn back on. I tried using a different charging wire and different outlet

I drove to the store and in 2 minutes was told it’s an hardware issue and I need to go to an Apple. I drove to Apple only to be told that I needed to do a HARD RESET meaning just push the top and bottom volume button separately and then press power buttons and what do you know it turned on.

I had an Iohine 8 previous key and upgraded the XR. I later googled my issue and found it it’s common for the Iphone XR to often shutdown due to overload, but I feel like had the Comcast staff been a little more familiar with these things then I wouldn’t have had to drive an additional 30 minutes to the Apple store on top of the 40 minutes I took to drive to the Comcast store. I will never go to this store because they couldn’t be more bothered to help or take the extra step to...