Big Deal Outlet — Local services in Midvale

Came into the midvale location looking for a placement valve for a Coleman stove where the propane tank mates with the stove while looking for said item I had to go use the bathroom and while using the bathroom two people came in one one of them started banging on the bathroom stall door. I Said can I help you? The voice on the other side of the door said come on buddy it's time to go I can smell what you burning! To which I said excuse me what are you talking about. I finished my business compose myself and open the stall door and I said I need to speak with your manager he tells me he is the manager and that he can smell what I'm burning I said what are you talking about he goes look you have the pipe in your hand I looked down in my hand and it was the broken piece of the Coleman valve that I was looking for a replacement for! When I tried to explain to him that nobody was smoking anything that was just the peace for my grill that I came here trying to find the replacement for. He told me yeah I know you're type and then escorted me off the property. Just because somebody wears a leather jacket doesn't mean that they're automatically a criminal or a drug addict they could just be somebody looking for a placement for their grill because they're going camping! Here's a picture of the part that I was looking for a replacement for. The part that YOUR assistant manager stupidly...

I like this store and used to consider every employee there to be kind and helpful until today. The 1 start I am giving is to Kennedi, the cashier and her lack of common sense. Kennedi smiles a lot but could care less about genuinely helping.

I was there on Monday 12/9 at 3pm and I purchased some water bottles from her. When I got to my car I changed my mind and quickly went back to her to also buy the one I had left behind. She told me I had to get back in line. I had been waiting for a very long time already with her being the only cashier and the store being busy. At that time there was a second cashier available that could have helped me because I honestly didn’t have the time to continue waiting. I looked at the very long line and I asked her again, if I could just pay for it then, since I was just there, to what she responded fake smiling again: “Sorry, you need to get back in line, this is retail”.

Worse customer service experience ever.

EDIT: I appreciate management’s response. That really means a lot. Thank you for caring and Happy...

ALWAYS CHECK YOUR RECEIPT HERE* THEY OVER CHARGE CONSISTENTLY. Made a purchase of an item that was 2 bottles shrink wrapped together... sticker said 3.99 . I bought 4. Rang up 6.97. The cashier had already closed the sale so I had to go to customer service and wait for a manager. I explained to her what the issue was and she hastily replies So you want your money back? I said no, I'd rather you honor the sales tag. We walk back and I show her the tag and I'm correct. She said Oh they shouldn't be shrink wrapped so you should've actually been charged $8 for 2. No where does it say that. She refused to see they were wrong. This store is increasingly a waste is time and if you're not careful - they take your money too! This is the 4th transaction since they've opened (9 months or so) that they've had incorrectly priced items. Save yourself the trouble and money... walmart is just across the...