Pilgrim Furniture & Mattress City Milford — Local services in Milford

This company is a disgrace. DO NOT buy your furniture from any Pilgrim location (particularly Milford CT), you're better off buying used furniture. The furniture is cheap and good customer service simply does not exist. After my fiance and I purchased our first home, we were so excited and wanted to fill our place with quality but decent priced furniture. After doing research on the company website and in person, Pilgrim promises quality furniture. After just a year of use, our sofa broke and fell apart in two places. No clue how because we don't have any children. The sale representative that sold us the sofa insured us that if we purchased a "Furniture Protection Plan" we can have our sofa fixed at any time and if the tech couldn't fix it they would replace our sofa. (I have the contract in my hand). So we called the company Pilgrims deals with, and they have been so nasty, rude and unsympathetic. I have been going back and forth with this company for over a year, I even ended up in the ER from a migraine after a nasty 1 hour phone call. The first tech they sent out said there was nothing wrong with our sofa. Crazy thing is I had pictures that I had previously sent over where you can see that the sofa is visibly broke. Three techs later our sofa is still broke. We had a manager straight up tell us, "we don't give out new sofas, it's just not going to happen sorry". Each time a tech came to our home I had to take off of work. They only give you a 7 hour time slot. I have called the Protection Plan company over 20 times and spoke with managers. I have been dismissed, hung up on and ignored for months. I have also called Pilgrims to see if there is anything that can be done for us, they told us to have another tech come out. Our sofa is so uneven that our self cleaning vacuum gets stuck underneath. Dealing with Pilgrims and their warranty plan has been a complete nightmare. Now that they have our hard earned money, we don't matter. I'm embarrassed to have guest over because of how the sofa sags and this clearly doesn't matter to them. Not one person offered to honor our protection plan. To me, it seems like a scam. I will throw this sofa in trash were it belongs, and this company will not get another dime from us. I feel upset, disappointed, scammed and I certainly don't feel valued as a...

Ann Marie and James went above and beyond when assisting us with the purchase of our new bedroom set, sofa & recliner. We have been up and down the east coast of Connecticut and even into Rhode Island searching for quality furniture that matches both my boyfriend and I’s style, needs & budget to no avail. Discouraged wasn’t even the word. Exhausted, frustrated and overwhelmed, we ended up in Milford on Boston post road over an hour away from home. After stopping at several other furniture shops and making a total of 16 thousand dollars in purchases that I just wasn’t happy or comfortable with, by luck or fate we pulled into pilgrim randomly as passing by. Walking in I was greeted by Annmarie whom I told I was just looking (at this point I was over speaking with anyone I didn’t want to be sold, I just wanted to be left alone and to see if they had what I was looking for.) Little did I know that Ann Marie knew what I was looking for better than I did. 😂 She understood the assignment ✅ She was quick to bring me to all of the couches on the floor fitting my description of what I was hoping to find and was extremely knowledgeable when it came to any questions and concerns. I won’t get into details as it is too long to type out but let’s just say that James also put in about a half days worth of work to make this purchase possible for us and was able to answer all of my questions and concerns regarding financials with ease. These two are an amazing team. I knew I was in good hands here at Pilgrim and at this point was completely satisfied and confident with my new purchase so as much as I felt bad doing this, I returned all of my furniture from a few days prior from the other stores. I just want to say that I am so appreciative to have run into them and I will 100% be referring business out that way as the customer service, product knowledge and quality is unmatched. 100% worth the trip and I would give these guys 5 stars all day. Also, I CAN NOT WAIT to sit in my new flex steel Sofa and...

So initially reviewed the store but I should have waited. I think I was jumping the gun, but my review really came based on the customer service I received from the rep that helped us. Aside from this review he was great!! Amazing guy. Ow, on tot he meat off issues. I ordered furniture way back in January and it has still yet to arrive. I’ve gotten 4 different stories from a few managers in regards to where the furniture was, when it would arrive to them and then to me. Well we’re in July and I have yet to get my product. Now, I understand we have a world pandemic going on and things got all screwed up, but 6 MONTHS! This is just unreal to me. I’m am so Over it. I went to 5-6 other furniture stores in that area and decided to go with Pilgrim and unfortunately it was a mistake. Now, I’m not saying they have bad product, because the few pieces I got we really like. What I am saying is that it’s been 6 months! Imagine paying for a car that you can’t drive, a home you can’t live in or you bought furniture that gets no use because it never came! I’ve never felt like this about an experience and I don’t only give bad reviews. I review honestly and with integrity. The product is great I just have this issue that I can’t shake 1 but. I was told the furniture is at the store but we’re shutting down do to pandemic. I wait months and the store opens and then I’m Told your furniture is still in California! Like really? It wasn’t until a today I was told we’re getting it on the 10th of July!!! That was because I called. This is just terrible customer service. They refunded my delivery fee.. woo hoo. We just bought this house in January and it’s July and my living room is still without couches! Thanks pilgrim...