Men's Wearhouse — Local services in Millcreek Township

I am from Canada and my first online purchase from these guys. I would not recommend buying anything from this retailer! They do not honour their return policy. I have gotten a really bad experience from Mens Wearhouse, the retailer. I had bought a Lauren by Ralph Lauren Classic Fit 3/4 Length Topcoat, Black - Large - BLACK TMW70Z430002 on December 31st, 2022. On January 9th, 2023, I received confirmation that it was on course for delivery to my address. I received my order on January 12th, 2023. On January 17th, 2023, I called to get an authorization number to return the item back because of being the wrong size. On January 19th, 2023, I received a confirmation email confirming they had received my return. I was told it could take between 4 to 6 weeks for the refund to be processed and be in my account. I have called numerous times with the reference numbers they gave me and they promised that my refund is on they way and just have to wait another 15 to 21 business days to process the refund and apologizing for the mistake and mixup. The timeframe now has lapsed again and 21 days have passed. It is now April 19th, 2023 and I have yet to receive my refund for the item I bought being too big. During each of my phone call conversations, I have been very respectful, patient, polite and understanding. Mistakes can happen but I am beginning to feel like this is a bit of a cycle that is far too excessive. Therefore, I cannot recommend shopping at...

My experience at this location was above and beyond what I expected! I showed up about 30 minutes before closing time feeling a bit guilty about showing up so late but the gentlemen that greeted me was so friendly and accommodating! I had received a suit jacket from a family friend as a gift to wear to an upcoming wedding and I was seeking some advice on some pants and shirts that might go well with its design. The gentleman at the store was more than eager to help me out even though the jacket was not even purchased from their store. He told me to throw the jacket on and step up to the mirror so we could check out some styles that might complete my outfit. His advice was great and I ended up finishing off the remainder of my outfit with a perfect shirt that he helped me pick out for this special occasion and I cannot thank him enough for his help. During this difficult time with the pandemic and all that it has effected it is safe to say that it has not touched this mans enthusiasm for his profession! I would recommend this store 100 times over and I wish that we could all show as much care to a complete stranger as the employee did tonight....

My husband was measured in the Spring for his suit rental for our son’s wedding, which was in September.. The salesperson did not spend much time with him. We were notified the Wednesday before the Friday wedding ( the brides father and stepfather were somehow notified on Monday) , we went right out to Erie that late afternoon. My husband put the suit on and the jacket was VERY big on him. I asked what we were supposed to do, the salesman said they would get another one in. I asked when it would arrive in Erie, the salesman said Friday…, I said that is the day of the wedding and he told us we were stuck. I asked if they could take it in on the sides and he said no, only allowed to shorten sleeves and pants. The salespeople are very arrogant and do not try to please. My husband was not comfortable on the day of our son’s wedding. Terrible!! Spend more time taking your...